Senior Relationship Executive - GL East

Bajaj Finserv Limited; Bilaspur; On-site; INR 600,000 - 1,200,000; Full time

Job summary

Bajaj Finserv Limited is seeking a branch operations lead in Bilaspur to drive profitability, manage field marketing, and ensure strong customer engagement for new acquisitions and retention of existing customers.

The role requires 4-7 years of relevant experience in gold loan banking, with a focus on compliance, valuation of pledged gold, and vault stewardship. The position is based at the branch with hands-on leadership responsibilities.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and drive branch profitability.
• Lead field-marketing activities to boost brand visibility.
• Plan and monitor field marketing to maintain a healthy lead pipeline and business growth.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Ensure accurate valuation and weight/purity assessment of pledged gold as per policy.
• Joint custody of the vault and safekeeping of pledged securities.
• Keep NPAs in check through follow-ups for interest collections.
• Hire, coach, mentor and train staff with timely feedback on performance.
• Prepare reports and take actions for branch growth.

Education

Bachelor's Degree/Post-graduation Degree

Job description

Job Summary

This position is open with Bajaj finance limited.

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.