Senior Relationship Executive - GL East

Bajaj Finserv Limited; Khandwa; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Bajaj Finance Limited in Madhya Pradesh is seeking a Branch Operations Manager with 4-7 years of relevant experience. The role focuses on end-to-end branch performance, field marketing, customer engagement, and compliance in gold loan operations.

You will lead team coaching, maintain NPAs, and drive growth through cross-selling of gold loan products and third-party offerings while ensuring policy adherence.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation Degree preferred.
• Experience in gold loan banking and client service is preferred.
• Clear and concise written and verbal communication skills.

Responsabilités

• Oversee branch operations and profitability.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor field-level marketing to ensure healthy lead pipeline.
• Engage customers for new acquisitions and retention.
• Value gold ornaments accurately and ensure policy compliance.
• Safeguard pledged securities as vault custodian.
• Control NPAs through follow-ups on interest collections.
• Hire, coach, mentor, and provide performance feedback.
• Prepare reports and drive branch growth.
• Increase gold loan and third-party product sales.

Connaissances

Customer engagement

Field marketing

Leadership

Planning

Verbal written communication

Audit compliance

Formation

Bachelor's Degree or Post-graduation Degree

Description du poste

Job Purpose

This position is open with Bajaj Finance Limited

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• Education Skill Qualifications: 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.