Senior Relationship Executive - GL East

Bajaj Finserv Limited; Sendhwa; On-site; INR 600,000 - 950,000; Full time

Job summary

Bajajfinance Limited is seeking a branch operations professional to manage overall branch performance and drive profitability. You will lead field-marketing, ensure compliance in gold ornament valuation, and supervise vault custody of pledged securities.

The role requires 4-7 years of relevant experience, a Bachelor’s or postgraduate degree, and strong communication skills. You will develop customer acquisition and retention strategies while growing gold loan and related product sales.

Qualifications

• Bachelor's or postgraduate degree preferred.
• 4-7 years of relevant experience required.
• Experience in gold loan banking or related client services preferred.
• Strong written and verbal communication skills.

Responsibilities

• Own branch operations and drive performance profitability.
• Lead field-marketing activities to improve brand visibility.
• Plan and monitor branch-level marketing for a healthy lead pipeline.
• Engage customers for new acquisitions and retention of existing customers.
• Oversee valuation of gold ornaments for pledged securities per policy and compliance.
• Safeguard pledged securities in the vault as per policies.
• Maintain NPAs via strong follow-ups on interest collections.
• Hire, coach, mentor and train branch staff with timely feedback.
• Prepare reports and drive growth initiatives for the branch.
• Grow gold loan business and other products such as NCDs and gold coins.

Skills

Communication skills

Planning

Leadership/Training

Customer service

Education

Bachelor's degree

Postgraduate degree

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.