Senior Relationship Executive - GL East

Bajaj Finserv Limited; Palin; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Bajaj Finance Limited is seeking a Branch Manager to lead operations and drive profitability at the branch level. The role involves coordinating field marketing activities, building the brand, and ensuring a healthy pipeline of leads for business conversion.

You will focus on customer engagement, new customer acquisition and retention of existing customers, while maintaining strict compliance and quality of valuations for gold loans and pledged securities.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Gold loan banking, management or client service experience preferred.
• Clear and concise written and verbal communication skills.

Responsabilités

• Oversee overall branch operations and profitability.
• Drive field-marketing activities to boost brand visibility.
• Plan and monitor branch field marketing to ensure healthy lead pipeline.
• Focus on customer engagement for new acquisitions and retention.
• Valuate gold ornaments accurately per policy for compliance.
• Joint custodian of vault; safekeeping of pledged securities.
• Maintain NPAs through proactive follow-ups on interest collections.
• Plan and coordinate staffing; hire, coach and mentor employees.
• Prepare reports and take actions for branch growth.
• Increase gold loan business and third-party products.
• Ensure 100% process compliance in valuation maintenance.

Connaissances

Communication skills

Leadership

Sales & marketing

Team coaching

Formation

Bachelor's degree

Post-graduate degree

Description du poste

Job Summary

This position is open with Bajaj Finance Limited.

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.