Senior Relationship Executive - GL East

Bajaj Finserv Limited; Shivpuri; On-site; INR 550,000 - 1,100,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Manager to oversee daily branch operations, drive profitability and lead a high-performing team in Shivpuri, Madhya Pradesh.

You will steer field marketing, engage customers for new acquisitions and retention, and ensure compliant valuation of pledged gold while safeguarding collateral. Strong leadership and reporting skills are essential.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation preferred.
• Experience in gold loan banking, gold loan products, management or client service preferred.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Drive field marketing activities to improve brand visibility.
• Plan and monitor field-level marketing to ensure pipeline health and business conversion.
• Engage customers for new acquisitions and retention.
• Perform valuation of pledged gold ornaments with accuracy and compliance.
• Safekeeping of pledged securities as branch custodian.
• Control NPAs through follow-ups for interest collections.
• Hire, coach, mentor and train branch staff.
• Prepare reports and take actions for branch growth.
• Increase gold loan business and third-party product offerings.

Skills

Branch operations

Gold loan

Team leadership

Customer engagement

Education

Bachelor's Degree

Post-graduation Degree

Job description

Job Summary

This position is open with Bajaj Finance Limited

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.