Senior Relationship Executive - GL East

Bajaj Finserv Limited; Neemuch; On-site; INR 600,000 - 900,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Operations Manager to oversee overall branch operations and profitability, while leading field-level marketing to boost brand visibility.

You will focus on customer acquisition and retention, ensure compliant gold ornament valuation, safeguard pledged securities, and drive growth through NPAs control and team coaching. This role demands strong communication and leadership in a busy financial branch.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation degree preferred.
• Experience in gold loan banking or gold loan products is preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee branch operations and drive profitability.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor branch field-level marketing to ensure a healthy lead pipeline.
• Focus on customer engagement for new acquisitions and retention.
• Ensure accurate valuation of gold ornaments and compliance.
• Joint custodian of the Vault and safekeeping of pledged securities.
• Maintain NPAs under control through follow-ups for interest collections.
• Hire, coach, mentor and train employees and provide timely feedback.
• Prepare reports and drive branch growth.
• Increase gold loan business and third-party products.

Skills

Communication skills

Coaching

Mentoring

Training employees

Education

Bachelor's degree

Post-graduate degree

Job description

Job Purpose

This position is open with Bajaj Finance Limited

Duties and Responsibilities

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.