Senior Relationship Executive - GL East

Bajaj Finserv Limited; Khordha, Kendrapara; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj Finserv Limited is seeking an experienced professional for branch operations and customer engagement in Odisha. The role focuses on driving profitability, leading field marketing, and ensuring compliance while delivering excellent service to gold loan clients.

You will mentor staff, manage vault duties, monitor NPAs, and coordinate with teams to grow Gold Loan business and cross-sell related products, while maintaining high standards of accuracy and process discipline.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor’s or post-graduate degree preferred.
• Experience in gold loan banking or client service is advantageous.
• Strong written and verbal communication skills.

Responsibilities

• Oversee branch operations and profitability.
• Lead field marketing to boost product visibility.
• Plan and monitor branch field activities to maintain a healthy lead pipeline.
• Engage customers for new acquisitions and retention.
• Ensure accurate valuation of pledged gold and maintain compliance.
• Safely manage vault duties for pledged securities.
• Control NPAs through proactive follow-ups for interest collections.
• Mentor and train staff, providing timely performance feedback.
• Prepare branch performance reports and drive growth.
• Expand gold loan business and cross-sell third-party products.

Skills

Gold loan banking

Customer service

Leadership

Communication

Education

Bachelor's Degree

Post-graduation Degree

Job description

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

Responsibilities:

• Responsible for overall branch operations,performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD''s, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

Education Skill Qualifications:

• 4-7 years of relevant experience required.
• Bachelors Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.