Senior Relationship Executive - GL East

Bajaj Finserv Limited; Durg; Presencial; INR 700 000 - 1 100 000; Tempo integral

Resumo da oferta

Bajaj Finance Limited requires a branch operations professional to lead daily branch activities, drive profitability and ensure regulatory compliance. The role emphasizes growing gold loan business while expanding other financial product offerings.

The candidate should have 4-7 years of relevant experience, strong communication, and leadership skills to coach the team and enhance customer engagement at the branch.

Qualificações

• 4-7 years of relevant experience.
• Bachelor's or postgraduate degree preferred.
• Experience in gold loan banking or related fields.
• Strong written and verbal communication skills.

Responsabilidades

• Oversee branch operations and profitability.
• Drive field-marketing activities to raise brand visibility.
• Plan and monitor field marketing for a healthy lead pipeline.
• Engage customers for new acquisitions and retention.
• Ensure accurate valuation of gold ornaments and compliance.
• Safekeep pledged securities as branch custodian.
• Maintain NPAs through follow-ups with customers.
• Coach and train branch staff with timely feedback.
• Prepare reports and drive branch growth.

Conhecimentos

Branch operations

Team coaching

Marketing activities

Customer engagement

Gold loan experience

Formação académica

Bachelor's degree

Post-graduation degree

Descrição da oferta de emprego

Job Summary

This position is open with Bajaj Finance Limited

Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.