Senior Relationship Executive - GL East

Bajaj Finserv Limited; Raigarh; On-site; INR 600,000 - 1,000,000; Full time

Job summary

Bajaj Finance Limited is seeking a Branch Operations professional to lead daily branch activities, drive field marketing, and ensure strong customer engagement for growth. The role emphasizes governance, valuation, and loan product expansion at the Raigarh branch.

The candidate will manage teams, coach staff, and deliver performance reports to boost profitability and branch growth in a dynamic financial services environment.

Qualifications

• 4–7 years of relevant experience in gold loan banking, gold loan products, management or client service.
• Prefer Bachelor's or postgraduate degree.
• Strong written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability of the branch.
• Drive field-marketing activities to improve brand visibility.
• Plan and monitor branch field marketing to maintain a healthy lead pipeline for business conversion.
• Focus on customer engagement for new acquisitions and retention of existing customers.
• Ensure accurate valuation and compliance for pledged gold ornaments as per policy.
• Joint custodian of the Vault and safekeeping of pledged securities.
• Keep NPAs in check through follow-ups on interest collections.
• Hire, coach, mentor, and train employees with timely feedback.
• Prepare reports and take actions to grow branch business.
• Increase Gold Loan business and other products like NCDs and Gold Coins.

Skills

Communication skills

Leadership

Team management

Planning

Education

Bachelor's or Master's degree

Job description

Job Summary

This position is open with Bajaj Finance Limited

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan, conduct, monitor the branch field level marketing activities to ensure healthy pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.