Relationship Manager - GL South

Bajaj Finserv Limited; Choppadandi; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Bajaj Finance Limited invites applications for a Branch Manager position in Telangana. You will lead a team to grow the consumer gold loan business, ensure compliance, and drive customer engagement across the branch network.

The role requires strategic planning, coaching staff, managing operations, and coordinating with sales and marketing to build a healthy pipeline and improve profitability, while maintaining high service standards and risk controls.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, or client service preferred.
• Clear and concise written and verbal communication skills.

Responsibilities

• Responsible for overall branch operations and profitability of the branch.
• Drive field marketing activities to improve brand visibility for financial products.
• Plan and monitor branch field marketing to ensure a healthy pipeline of leads and business conversion.
• Focus on customer engagement for acquiring new customers and retaining existing ones.
• Ensure accurate valuation of gold ornaments and compliance with company policies.
• Co-manage vault security and pledged securities as per policy.
• Maintain NPAs through follow-ups on interest collections.
• Hire, coach, mentor and train staff with timely performance feedback.
• Produce reports on branch performance and take actions for growth.
• Increase gold loan business and cross-sell third-party products like NCDs and gold coins.

Skills

Leadership

People management

Communication skills

Planning

Education

Bachelor's degree / Post-graduation

Job description

Job Purpose

This position is open with Bajaj Finance Limited. The branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.


• Drive participate in field marketing activities of various financial products along with the team to improve brand visibility.


• Plan, conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.


• Focus on customer engagement for new customer acquisitions retainment of old customers.


• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.


• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.


• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.


• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.


• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.


• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.


• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.


• Responsible for correct valuation maintenance of 100% process compliance at branch.


• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.


• Bachelor's Degree/Post-graduation Degree preferred.


• Previous experience in gold loan banking, gold loan products, management or client service preferred.


• Consistently demonstrates clear and concise written and verbal communication skills.