Senior Relationship Executive - GL East

Bajaj Finserv Limited; Puri; Sur place; INR 600 000 - 900 000; Plein temps

Résumé du poste

Bajaj Finserv Limited is seeking an experienced Branch Operations professional to manage the day-to-day branch activities and drive profitability in Odisha. You will lead field marketing, engage customers for new acquisitions, and supervise valuation of pledged gold ornaments with strict compliance.

The role requires 4-7 years of experience, a Bachelor’s degree, and a background in gold loan products. Strong communication and teamwork are essential to succeed in this position.

Qualifications

• 4-7 years of relevant experience.
• Bachelor's Degree or Post-graduation preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsabilités

• Oversee branch operations and profitability.
• Drive field-marketing activities to boost product visibility.
• Plan and monitor branch field marketing to generate a healthy lead pipeline.
• Engage customers for new acquisitions and retention.
• Ensure accurate valuation of pledged gold ornaments.
• Safeguard pledged securities as vault custodian.
• Maintain NPAs through proactive follow-ups for interest collections.
• Hire, coach, and train branch staff with timely feedback.
• Prepare branch performance reports and drive growth actions.
• Increase gold loan business and related products like NCDs and gold coins.
• Maintain 100% process compliance in valuations.

Connaissances

Customer service

Verbal communication

Written communication

Formation

Bachelor's degree

Description du poste

Job Purpose

This position is open with Bajaj finance limited

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility
• Plan,conduct monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth
• Focus on customer engagement for new customer acquisitions retainment of old customers
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Responsible for correct valuation maintenance of 100% process compliance at branch.
• Manage error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.