Senior Relationship Executive - GL South

Bajaj Finserv Limited; Vellore; On-site; INR 900,000 - 1,500,000; Full time

Job summary

Bajaj finance limited is seeking a Branch Manager to lead a team, grow the consumer gold loan portfolio, build customer loyalty, and drive business strategies at the branch level.

The role covers branch operations, field marketing, staff development, and strong emphasis on customer engagement, risk control, and compliance to ensure sustainable growth.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.

Responsibilities

• Oversee overall branch operations and profitability.
• Drive field marketing activities to grow brand visibility and leads.
• Plan and monitor branch field activities to ensure healthy pipeline and growth.
• Focus on customer engagement for new acquisitions and retention.
• Ensure accurate valuation of pledged gold and compliance with policies.
• Safeguard pledged securities and maintain vault custody responsibilities.
• Maintain NPAs with strong follow-ups on interest collections.
• Hire, coach, mentor and train staff with timely feedback on performance.
• Prepare branch reports and take actions for business growth.
• Increase gold loan business and cross-sell other products like NCDs and gold coins.

Skills

Leadership

Team management

Customer engagement

Strategic planning

Communication

Mentoring & coaching

Education

Bachelor’s degree

Post-graduation degree

Job description

Job Summary

This position is open with Bajaj finance limited. The Branch manager is a managerial responsibility for providing full leadership and direction to the team of employees in growing business and client base of consumer gold loan. The overall objective of this role is to build customer loyalty and recommend the development of business strategies or initiatives and may include the management of activities by external organizations, and the direct management of individuals.

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive and participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct and monitor the branch field-level marketing activities to ensure healthy pipeline of leads resulting in business conversion and branch growth.
• Focus on customer engagement for new customer acquisitions and retention of old customers.
• Conducting error-free valuation appraisal of gold ornaments being pledged in branch with correct weight and purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and taking necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCDs, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.