Senior Relationship Executive - GL East

Bajaj Finserv Limited; Balangir; On-site; INR 500,000 - 800,000; Full time

Job summary

Bajaj Finance Limited in Balangir invites an experienced Branch Operations Manager to lead day-to-day branch operations, drive profitability, and oversee field-marketing activities for financial products to boost brand visibility.

The role emphasizes customer engagement, gold loan products, compliance, coaching and mentoring of staff, and reporting to growth strategies for the branch.

Qualifications

• 4-7 years of relevant experience required.
• Bachelor's Degree or Post-graduation degree preferred.
• Previous experience in gold loan banking or gold loan products preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Oversee overall branch operations and profitability.
• Lead field-marketing activities to improve brand visibility.
• Plan and monitor branch field activities to ensure a healthy pipeline of leads and business growth.
• Engage customers for new acquisitions and retention of existing customers.
• Conduct accurate valuation of gold ornaments and ensure policy compliance.

Skills

Customer engagement

Communication skills

Team coaching

Branch operations

Sales leadership

Education

Bachelor's degree or Post-graduate

Job description

Job Purpose

This position is open with Bajaj Finance Limited.

Duties and Responsibilities

• Responsible for overall branch operations, performance profitability of the branch.
• Drive participate in field-marketing activities of various financial products along with the team to improve brand visibility.
• Plan, conduct, monitor the branch field level marketing activities to ensure health pipeline of leads resulting into business conversion branch growth.
• Focus on customer engagement for new customer acquisitions retainment of old customers.
• Conducting error free valuation appraisal of gold ornaments being pledged in branch with correct weight purity assessment as per company policy and auditory compliance.
• Joint custodian of the Vault with responsibility of safekeeping of pledged securities as per company policies.
• Responsible for keeping NPAs in control through strong follow-ups from the customers for interest collections.
• Good planning abilities are required for smooth functioning of the branch for developing cohesiveness within the company and co-workers.
• Hiring, coaching, mentoring and training employees and providing them with timely feedback on their performance.
• Maintaining quality performance of the business, preparing various reports of the same and take necessary actions for growth of business in branch.
• Increase Gold Loan business, plus various other third-party products i.e., NCD's, Gold Coins sale etc.
• Responsible for correct valuation maintenance of 100% process compliance at branch.

Required Qualifications and Experience

• 4-7 years of relevant experience required.
• Bachelor's Degree/Post-graduation Degree preferred.
• Previous experience in gold loan banking, gold loan products, management or client service preferred.
• Consistently demonstrates clear and concise written and verbal communication skills.