Senior Process Associate

KG Invicta Services (KGiS); Coimbatore District; On-site; INR 300,000 - 500,000; Full time

Benefits offered by this job

Cab Facility

Complimentary Meal

Night Shift Allowance

Performance Incentives Annual Bonus

Continuous Learning Career Growth

Job summary

KG Invicta Services (KGiS) is looking for a Senior Process Associate with 1 to 8 years of experience in customer support. The role is based in Bengaluru or Coimbatore, requiring excellent communication skills and the ability to handle customer interactions effectively.

Your responsibilities will include managing inbound inquiries, converting leads into sales, and ensuring customer satisfaction. The position offers various perks including a cab facility, complimentary meals, and performance-based

Qualifications

• 1 to 8 years of experience in customer support or related roles.
• Excellent communication and customer handling skills.

Responsibilities

• Handle inbound customer enquiries professionally via calls, emails, and chat channels.
• Understand customer needs and recommend suitable products or services to drive sales.
• Convert customer enquiries into sales opportunities by effectively presenting product features, benefits, and value propositions.
• Resolve customer queries, concerns, and objections while delivering an exceptional customer experience.
• Identify opportunities for cross-selling and upselling to maximise revenue and customer satisfaction.
• Maintain accurate customer records, interactions, and sales updates in CRM systems.
• Adhere to company policies, sales processes, tools, and quality standards.
• Meet sales targets, productivity goals, and key performance indicators (KPIs).
• Collaborate with internal teams to ensure seamless customer service and business growth.

Skills

Communication skills

Customer handling

Sales techniques

Tools

CRM systems

Job description

We're Hiring!

Job Position: Senior Process Associate

Experience: 1 to 8 Years

Work Mode: Work from Office

Location: Bengaluru / Coimbatore

• Handle inbound customer enquiries professionally via calls, emails, and chat channels.
• Understand customer needs and recommend suitable products or services to drive sales.
• Convert customer enquiries into sales opportunities by effectively presenting product features, benefits, and value propositions.
• Resolve customer queries, concerns, and objections while delivering an exceptional customer experience.
• Identify opportunities for cross-selling and upselling to maximise revenue and customer satisfaction.
• Maintain accurate customer records, interactions, and sales updates in CRM systems.
• Adhere to company policies, sales processes, tools, and quality standards.
• Meet sales targets, productivity goals, and key performance indicators (KPIs).
• Collaborate with internal teams to ensure seamless customer service and business growth.

Key Responsibilities

• Handle inbound customer enquiries professionally via calls, emails, and chat channels.
• Understand customer needs and recommend suitable products or services to drive sales.
• Convert customer enquiries into sales opportunities by effectively presenting product features, benefits, and value propositions.
• Resolve customer queries, concerns, and objections while delivering an exceptional customer experience.
• Identify opportunities for cross-selling and upselling to maximise revenue and customer satisfaction.
• Maintain accurate customer records, interactions, and sales updates in CRM systems.
• Adhere to company policies, sales processes, tools, and quality standards.
• Meet sales targets, productivity goals, and key performance indicators (KPIs).
• Collaborate with internal teams to ensure seamless customer service and business growth.

Eligibility

• 1 to 8 years of experience in customer support or related roles.
• Excellent communication and customer handling skills.

Perks Benefits

• Cab Facility
• Complimentary Meal
• Night Shift Allowance
• Performance Incentives Annual Bonus
• Continuous Learning Career Growth Opportunities