International Voice Process Executive - Night Shift / 10+2 Eligible

JobShop; Bengaluru; On-site; INR 350,000 - 550,000; Full time

Benefits offered by this job

Night Shift Allowance

Cab Facility

5-Day Working Week

Career Growth Opportunities

Job summary

JobShop is hiring for an International Voice Process Premium Customer Support executive in Bengaluru (Manyata/Whitefield). The role involves handling inbound calls, verifying information, and resolving queries on first contact, with US/UK night shifts and incentives in the CTC.

Freshers or experienced candidates with excellent English are welcome; basic computer skills required. Night shift allowances and cab facility are provided, with a 5-day work week and growth opportunities.

Qualifications

• Excellent English communication skills.
• Freshers and experienced candidates can apply.
• Willing to work in US/UK night shifts.
• Basic computer knowledge is required.

Responsibilities

• Handle inbound customer interactions professionally.
• Verify customer information and resolve queries on the first contact.
• Escalate complex issues to the appropriate teams when required.
• Maintain accurate customer records in CRM systems.
• Meet quality, productivity, CSAT, and AHT targets.

Skills

International Voice Process

Customer Support

Inbound Voice

US Process

UK Process

CRM

CSAT

AHT

First Call Resolution

Escalation Management

BPO

Bengaluru

Tools

CRM

Job description

International Voice Process Premium Customer Support

Location: Manyata / Whitefield, Bangalore
Shift: Night Shift (US/UK Process)
CTC: 3.5 5.5 LPA + Incentives

Job Description

We are hiring Customer Support Executives for a Premium International Voice Process. This is an excellent opportunity for candidates with strong communication skills who are passionate about delivering exceptional customer service.

Roles & Responsibilities

• Handle inbound customer interactions professionally.
• Verify customer information and resolve queries on the first contact.
• Escalate complex issues to the appropriate teams when required.
• Maintain accurate customer records in CRM systems.
• Meet quality, productivity, CSAT, and AHT targets.

Eligibility

• Freshers and experienced candidates can apply.
• Excellent English communication skills.
• Willing to work in US/UK night shifts.
• Basic computer knowledge is required.

Key Skills

International Voice Process, Customer Support, Customer Service, Inbound Voice, US Process, UK Process, CRM, CSAT, AHT, First Call Resolution, Escalation Management, BPO, Bengaluru

Benefits

• CTC: 3.5 5.5 LPA + Performance Incentives
• Night Shift Allowance
• Cab Facility (as per company policy)
• 5-Day Working Week
• Career Growth Opportunities