Senior Optometrist

Lenskart Solutions Pvt Ltd; Bengaluru; On-site; INR 201,000 - 312,000; Full time

Job summary

Lenskart in Bengaluru is hiring for a retail optics role focused on eye check-ups, guiding customers through prescription choices, and recommending frames and lenses to match preferences. You will engage customers, educate them about vision options, and drive sales while following SOPs.

The position emphasizes achieving sales targets, handling product exchanges/returns, and coordinating with the warehouse for timely pickup and delivery. Prior experience in optical retail is preferred.

Qualifications

• Experience in optical retail or optometry sales.
• Ability to explain prescriptions and lens options clearly.
• Able to achieve sales targets and maintain SOPs.

Responsibilities

• Perform eye check-ups following the 12-step process.
• Assist frame and lens selection based on customer needs.
• Ensure on-time order fulfilment and handle returns per SOP.

Skills

Sales target achievement

Customer education

Communication skills

Retail sales

Job description

Vision correction & dispensing-

Following the 12-step Optometry process at Lenskart, during the eye check-up Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames Performing a quality check of the lenses fitted before handing over the product to the customer

Frame & Lens selection-

Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence -

Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.