Optometrist Tamilnadu

Lenskart; Theni, Dindigul, Thoothukudi; On-site; INR 180,000 - 300,000; Full time

Job summary

Lenskart in India seeks an Optometrist who blends eye-care expertise with sales, performing eye checks, dispensing, and diagnosis while guiding customers to choose frames and lenses.

Responsibilities include stock management, SOP adherence, POS usage, and delivering exceptional customer service, achieving targets, and maintaining store standards.

Qualifications

• Diploma in Optometry is required.
• Excellent communication and customer service.
• Willing to learn and adapt to changing environment.

Responsibilities

• Greet walk-in customers and guide them to the clinic for free eye check-ups.
• Assist stocktakes and maintain sales floor standards to optimize the shopping experience.
• Understand and operate the POS system for accurate transactions.
• Ensure customer satisfaction and resolve concerns.
• Follow the 12-step Optometry process during eye checks.
• Explain prescriptions clearly and educate on single vision and progressive lenses.
• Check lenses quality before handing over to customers.
• Present optimal product options based on customer preferences.
• Identify unstated needs and time the pitch for recommended solutions.
• Meet sales targets and follow SOPs for every sale and returns.
• Maintain store cleanliness and security as per SOP.

Skills

Rapport building

Active listening

Communication skills

Customer orientation

Multitasking

Prioritization

POS system

Education

Diploma in Optometry

Tools

POS system

Job description

Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also

includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks,

dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer

experience.

Responsibilities:

Area Activities expected to be performed by a Lenskart Optometrist

Customer focus:

• Driving Net
• Promoter Score
• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the
• free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has

Eye check-up &

dispensing

• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive
• lens while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer

Product

recommendation

• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the
• right time to pitch the recommended solutions

Achieving sales

Vs. Plan & SOP

adherence

• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due
• communication from the warehouse. In case of returns, he/she is expected to understand the
• reason and try to resolve the same to control the return percentage.

Store upkeep &

maintenance

• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment
• regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or
• damage in the store

Preferred candidate profile

• Minimum qualification: Diploma in Optometry
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority