Sales Associate

Lenskart; Mumbai; On-site; INR 350,000 - 550,000; Full time

Job summary

Lenskart is seeking an Optometrist in Mumbai to deliver technical eye-care expertise while driving sales and ensuring an exceptional customer experience.

The role includes conducting eye-checks, dispensing lenses, and assisting customers with lens/frame selection. Freshers are welcome, with training on Lenskart SOPs and 12-step optometry process provided.

Qualifications

• Diploma or Bachelor's in Optometry is required or preferred.
• Freshers eligible; no minimum experience required.
• Strong communication and customer service skills are essential.
• Ability to sell products while performing eye examinations.

Responsibilities

• Greet walk-in customers and guide them to the clinic for free eye check-ups.
• Maintain stock and store standards; participate in day-to-day sales tasks.
• Understand and operate the POS system for transactions.
• Follow the 12-step Optometry process during eye-checks.
• Explain prescriptions and educate customers about lenses and frames.
• Perform quality checks on fitted lenses before handing over products.
• Suggest suitable products based on customer needs and preferences.
• Meet sales and eye-test conversion targets and manage returns per SOPs.
• Keep store clean and secure, ensuring stock is not short or damaged.

Skills

Customer service

Sales orientation

Eye exams

Communication

Multitasking

Education

Diploma in Optometry

Bachelor in Optometry

Tools

POS system

Job description

About the Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities

• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or damage in the store

Personal attributes & competencies

• Minimum qualification: Diploma/ Bachelors in Optometry
• Freshers are eligible to apply- no minimum work experience required
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority .