Optometrist bangalore

Lenskart; Karnataka; On-site; INR 200,000 - 320,000; Full time

Job summary

Lenskart in Karnataka seeks an Optometrist who brings technical eye-care expertise, performs eye-checks, dispensing, and diagnoses, while also contributing to sales and customer service.

You will participate in stocktakes, uphold SOPs, guide customers through frame and lens selections, and ensure high standards of service during eye exams. Diploma in Optometry required; prior clinic or retail optical experience preferred.

Qualifications

• Diploma in Optometry is required.
• Strong communication and listening skills.
• Ability to upsell while maintaining patient trust.
• Experience in eye-checks, dispensing, and SOPs.

Responsibilities

• Greeting and guiding all walk-in customers toward the clinic to promote the eye-care experience.
• Perform eye-check-ups and dispensing of spectacles or lenses.
• Follow the 12-step Optometry process at Lenskart during eye-check-ups.
• Share prescriptions clearly and educate customers about lens options.
• Stocktakes, maintain sales floor standards, and follow SOPs.
• Deliver best shopping experience and resolve customer concerns.
• Understand POS system to ensure accurate transactions.
• Achieve sales targets and eye-test conversion goals.
• Coordinate with warehouse for product pickup and returns handling.
• Maintain store cleanliness and security of equipment.

Skills

Rapport building

Unstated needs discovery

Clear communication

Active listening

Adaptability

Task ownership

Multitasking

Prioritization

Education

Diploma in Optometry

Job description

Role

The role of an Optometrist at Lenskart is different from competing brands and is not limited to only eye check-ups but also includes sales as a critical deliverable. He/she plays a key role in delivering technical expertise through eye-checks, dispensing, and diagnosis as well as selling products, executing stocktakes and SOPs to deliver an exceptional customer experience.

Responsibilities:

• Area Activities expected to be performed by a Lenskart Optometrist
• Customer focus:
• Driving Net
• Promoter Score
• Greeting and welcoming all walk-in customers and guiding them toward the clinic to promote the
• free eye check-up
• Being involved in stocktakes, maintaining sales floor standards, and other day-to-day tasks to
• deliver the best shopping experience to the customers
• Understanding the POS system to ensure that the transactions are processed effectively
• Being dedicated to customer satisfaction and resolving any concerns that the customer has
• Eye check-up &
• dispensing
• Following the 12-step Optometry process at Lenskart, during the eye check-up
• Sharing the prescription clearly and educating the customer about single vision and progressive
• lens while recommending the appropriate lens and/or frames
• Performing a quality check of the lenses fitted before handing over the product to the customer
• Product
• recommendation
• Presenting the customer with an optimal selection of products based on customer preferences
• Understanding the unstated needs of the customer, asking relevant questions, and picking the
• right time to pitch the recommended solutions
• Achieving sales
• Vs. Plan & SOP
• adherence
• Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs
• Post making the sale, coordinating with the customer for product pick-up, after receiving due
• communication from the warehouse. In case of returns, he/she is expected to understand the
• reason and try to resolve the same to control the return percentage.
• Store upkeep &
• maintenance
• Maintaining the store as per Lenskart standards, cleaning the frames and other equipment
• regularly, and ensuring there is no deviation as per the SOP
• Ensuring the security of all Lenskart equipment and that there is no shortage of stock units or
• damage in the store

Preferred candidate profile

• Minimum qualification: Diploma in Optometry
• Ability to build rapport and trusting relationships
• Ability to understand unstated needs of the customer and offer solutions
• Clear communication and active listening skills
• Ability to adapt to changing environment and openness to learn
• Proactive task ownership, result-orientation, and customer-orientation
• Ability to multitask and organize activities based on priority