Optical Optometrist - Bangalore

Lenskart Solutions Pvt Ltd; Bengaluru; On-site; INR 180,000 - 320,000; Full time

Job summary

Lenskart in Bengaluru is seeking a customer-facing optical adviser. You will perform eye check-ups, share prescriptions clearly, and educate customers on single vision and progressive lenses while recommending suitable lenses or frames.

You will present optimal product choices, ask questions to uncover unstated needs, pitch solutions, and ensure sales targets are met. After sales, coordinate with the warehouse for pickup and handle returns to reduce returns.

Responsibilities

• Conduct eye check-ups following the 12-step Optometry process.
• Educate customers about prescriptions, single-vision and progressive lenses; recommend suitable lenses or frames.
• Present optimal product choices and ask questions to uncover needs and pitch solutions.
• Achieve sales targets, ensure SOP adherence, and coordinate post-sale pickups/returns.

Job description

Vision correction & dispensing-

Following the 12-step Optometry process at Lenskart, during the eye check-up Sharing the prescription clearly and educating the customer about single vision and progressive lens while recommending the appropriate lens and/or frames Performing a quality check of the lenses fitted before handing over the product to the customer

Frame & Lens selection-

Presenting the customer with an optimal selection of products based on customer preferences Understanding the unstated needs of the customer, asking relevant questions, and picking the right time to pitch the recommended solutions

Achieving sales Vs. Plan & SOP adherence -

Achieving the assigned target for sales, eye-test conversion, returns; and following all SOPs Post making the sale, coordinating with the customer for product pick-up, after receiving due communication from the warehouse. In case of returns, he/she is expected to understand the reason and try to resolve the same to control the return percentage.