Senior Operations Executive

Shipmozo; Greater Noida, Gurugram District; On-site; INR 250,000 - 420,000; Full time

Job summary

Shipmozo in India is seeking a logistics associate to track shipments, understand ecommerce delivery operations, and support after-delivery activities including POD and COD remittance. The role includes MIS preparation, weight reconciliation, and resolving customer queries.

Strong communication and problem-solving skills are essential, with a customer-oriented attitude and basic Excel proficiency. The candidate should interact effectively with courier partners, have good geographical knowledge,

Qualifications

• Bachelor's degree in any discipline is preferred.
• Strong written and verbal communication skills.
• Excellent problem-solving abilities.
• Basic computer proficiency and familiarity with Excel.
• Customer-oriented attitude with a willingness to learn.
• Must interact with Courier partners effectively and resolve queries.

Responsibilities

• Should be able to track shipments.
• Should understand Ecommerce delivery operations.
• Should understand After delivery operations (POD/COD collection/COD remittance).
• Should be able to work on MIS preparation and analysis.
• Should reconcile charged weight of shipments and resolve queries.
• Should coordinate with customers and resolve their issues.
• Should understand Ecommerce operations cycle.
• Should have good geographical knowledge.
• Should understand management of exceptions (Damages/Delay...).

Skills

Strong communication

Problem solving

Customer orientation

Willingness to learn

Geographical knowledge

Education

Bachelor's degree

Tools

Excel

Job description

Role & responsibilities

• Should be able to track shipments
• Should understand Ecommerce delivery operations
• Should understand After delivery operations (POD/COD collection/COD remittance)
• Should be able to work on MIS preparation and analysis
• Should be able to reconcile charged weight of shipments and Query resolution
• Should be able to coordinate with customers & resolve their issues
• Should understand Ecommerce operations cycle
• Should have good geographical knowledge
• Should understand management of exceptions (Damages/Delay in connectivity/Delayed deliveries/non-COD remittance

Preferred candidate profile

Bachelor's degree in any discipline (preferred).

Strong communication skills, both written and verbal.

Excellent problem-solving abilities.

Basic computer proficiency and familiarity with Excel.

Customer-oriented attitude with a willingness to learn.

Must be able to interact with Courier partners effectively & resolve queries.