Associate, Branch Manager, Consumer Banking Group

DBS Bank Ltd; Shimoga District; On-site; INR 600,000 - 900,000; Full time

Job summary

DBS Bank Ltd in Shimoga seeks a Relationship Manager to lead client relationships and drive sales across assets and liabilities. You will work with branch teams to minimize dormancy, upsell products, and deliver superior service to high-value clients.

The role requires strong communication, regulatory understanding, and a team-oriented mindset to meet targets and support branch growth in a dynamic banking environment.

Qualifications

• Excellent interpersonal and communication skills.
• Ability to build strong relationships with clients.
• Responsible with meeting deadlines.
• Knowledge about internal/external regulations.
• Effective communication between self and superior.
• Inter-personal skills & team player.
• Display of RED Attitude (Reliable, Easy to deal with & Dependable)

Responsibilities

• Generate sales through assets, liability and other banking products as well as TPP.
• Monitor branch sales targets and take action to minimize deviations.
• Build and manage effective customer relationships with key clients.
• Reduce customer dormancy and attrition.
• Ensure branch target achievement through upselling and cross selling.
• Develop business prospects in the branch vicinity to expand the branch book.
• Drive growth with high net worth individuals alongside Relationship managers.
• Address customer queries and escalate grievances promptly.
• Support audit teams in branch audits and implement action plans.
• Guide staff on customer relationship management, sales, service and compliance.
• Identify training needs and ensure mandatory certifications for staff.

Skills

Interpersonal skills

Communication skills

Client relationship

Deadline orientation

Regulatory knowledge

Team player

Reliability

Job description

Business Function

As the leading bank in Asia, DBS Consumer Banking Group is in a unique position to help our customers realise their dreams and ambitions. As a market leader in the consumer banking business, DBS has a full spectrum of products and services, including deposits, investments, insurance, mortgages, credit cards and personal loans, to help our customers realise their dreams and aspirations at every life stage. Our financial solutions are not only the best in the business – they were made just for you.

Responsibilities

• Generate sales through assets, liability and other banking products as well as TPP
• Monitor on a regular basis the actual achievement of sales targets vis‑to‑vis plans for the branch; take necessary action to minimize deviations, if any
• Build and manage effective customer relationship with key customers tagged to him/her; enable superior customer service to them; advise them on making robust investment and financial decisions
• Reduce customer dormancy and customer attrition
• Ensure branch target achievement through effective upselling and cross selling
• Develop the business prospects in the branch vicinity by scouting for avenues to expand overall branch book, both assets & liability portfolio qualitatively & quantitatively
• Drive Business growth through prospective high net worth individuals, along with Relationship managers to maintain positive relationships
• Address customer queries and grievances escalated by the branch personnel in a timely mannerEnsure Lead sharing with respective Business like IBG for Assets etc.
• Manage public relations and liaison with local government authorities / RBI/ other banks for day to day branch operations and reporting
• Support the internal and external audit team in carrying out the periodic branch audit; formulate action plans to address the deviations found in audit
• Provide guidance to branch personnel on effective customer relationship management, sales, customer service and compliance to ensure achievement of individual targets
• Take overall responsibility for identification of training needs and completion of mandatory certifications for branch personnel
• Drive a performance driven culture in the team by timely monitoring, review of performance parameters and feedback to the team member

Requirements

• 6-8 years in handling Branch of a reputed Bank
• Excellent interpersonal and communication skills
• Ability to build strong relationships with clients.
• Responsible Ability to meet deadlines.
• Knowledge about internal/external regulations.
• Effective communication between self and superior
• Inter-personal skills & team player
• Display of RED Attitude (Reliable, Easy to deal with & Dependable)

Location: Shimoga

Job: Relationship Management

Schedule: Regular

Employee Status: Full time

We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

About DBS

DBS is more than a bank — we're shaping the future of finance and communities. With innovation at our core and impact in our DNA, we go beyond banking to build careers, relationships, and a better world. DBS is a leading financial services group in Asia with a presence in 19 markets. Headquartered and listed in Singapore, DBS is in the three key Asian axes of growth: Greater China, Southeast Asia and South Asia. Recognised for its global leadership, DBS has been named "World's Best Bank" by Global Finance, "World's Best Bank" by Euromoney and "Global Bank of the Year" by The Banker. The bank is at the forefront of leveraging digital technology to shape the future of banking, having been named "World's Best Digital Bank" by Euromoney and the world's "Most Innovative in Digital Banking" by The Banker. In addition, DBS has been accorded the "Safest Bank in Asia" award by Global Finance for 15 consecutive years from 2009 to 2023. DBS provides a full range of services in consumer, SME and corporate banking. As a bank born and bred in Asia, DBS understands the intricacies of doing business in the region’s most dynamic markets and is committed to building lasting relationships with customers. With its extensive network of operations in Asia and emphasis on engaging and empowering its staff, DBS presents exciting career opportunities.