Senior .NET Support Engineer (L2)

Ascendion Engineering; Hyderabad, Pune District, Bengaluru; On-site; INR 900,000 - 1,300,000; Full time

Job summary

Ascendion Engineering is seeking an experienced Application & Production Support Lead in Hyderabad, India. You will provide L2 support for enterprise apps on Microsoft Azure, resolve complex production issues, and ensure SLA compliance while leading major incident responses.

The role requires strong skills in .NET / ASP.NET Core, Azure services, and ITIL-based processes. You will mentor junior engineers and drive continuous improvements through RCA findings and collaboration with

Qualifications

• Bachelor's degree in Computer Science, IT or related field.
• 6+ years of experience in Application/Production Support.
• Experience with enterprise apps on Microsoft Azure.
• Experience handling major production incidents and leading RCA activities.
• Familiarity with ITIL-based support processes preferred.
• Strong communication, stakeholder management and leadership skills.

Responsibilities

• Provide L2 support for enterprise applications hosted on Microsoft Azure.
• Manage and resolve complex production issues while ensuring SLA compliance.
• Lead major incident resolution and coordinate with cross-functional teams.
• Perform detailed root cause analysis and recommend long-term solutions.
• Support production releases and deployment activities.

Skills

Azure

.NET / ASP.NET Core

Major incident management

RCA

ITIL awareness

Leadership

Stakeholder mgmt

Communication

Automation

Monitoring & Diagnostics

Education

Bachelor's degree in Computer Science/IT

Tools

Azure

Azure PaaS

Azure Logic Apps

Azure SQL

SharePoint Online

OpenText

Job description

Key Responsibilities:Application & Production Support:

• Provide L2 support for enterprise applications hosted on Microsoft Azure.
• Manage and resolve complex production issues while ensuring SLA compliance.
• Lead major incident resolution and coordinate with cross-functional teams.
• Perform detailed root cause analysis (RCA) and recommend long-term solutions.
• Support production releases and deployment activities.

Technical Leadership:

• Support applications built using .NET / ASP.NET Core.
• Troubleshoot Azure PaaS services, Azure Logic Apps, Azure SQL, and API integrations.
• Monitor application performance using Azure Monitoring and application Insights.
• Support SharePoint Online and OpenText enterprise platforms.
• Ensure stability and availability of SaaS applications running on Microsoft Cloud.
• Drive automation and monitoring improvements to enhance operational efficiency.

Operational Excellence:

• Mentor junior support engineers and provide technical guidance.
• Participate in operational governance and service improvement initiatives.
• Collaborate with development, infrastructure, and business teams to improve application reliability.
• Prepare RCA reports and support continuous improvement activities.

Qualifications and Experience:

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• 610 years of experience in Application Support or Production Support.
• Strong experience supporting enterprise applications on Microsoft Azure.
• Experience handling major production incidents and leading RCA activities.
• Good understanding of ITIL-based support processes is preferred.
• Excellent communication, stakeholder management, and leadership skills.

Technical Expertise:

• Strong understanding of Azure architecture.
• Hands-on experience with .NET / ASP.NET Core.
• Azure PaaS services
• Azure Logic Apps
• Azure SQL performance tuning
• Azure Monitoring
• Azure Application Insights
• API integrations
• SharePoint Online administration and support
• OpenText platform support
• SaaS architecture on Microsoft Cloud
• AI-enabled enterprise platforms
• Major incident management
• Root Cause Analysis (RCA)
• Operational governance
• Technical leadership
• Automation and monitoring optimization