Support Specialist

Ascendion; Bengaluru; On-site; INR 600,000 - 840,000; Full time

Job summary

Ascendion in Bengaluru seeks an experienced L2 Application Support Engineer to support .NET-based applications hosted on Azure. You will handle incident management, troubleshoot production issues, monitor health, and participate in 24x7 on-call support.

You will collaborate with development, infrastructure, and business teams to resolve issues, perform RCA, and implement preventive actions, while maintaining dashboards and monitoring solutions using Splunk, Grafana, and Azure Monitor.

Qualifications

• Experience providing L2 production support for critical applications.
• Proficient in incident management and RCA processes.
• Familiar with 24x7 on-call support and SLA adherence.

Responsibilities

• Provide L2 production support for .NET applications hosted on Azure.
• Monitor application performance and availability using Splunk, Grafana, Azure Application Insights, and Azure Monitor.
• Analyze, troubleshoot, and resolve production incidents within SLA timelines.
• Participate in 24x7 on-call support and major incident management activities.
• Perform root cause analysis (RCA) and implement preventive actions.
• Work closely with development, infrastructure, and business teams to resolve application issues.
• Support deployments, releases, maintenance activities, and performance testing exercises.
• Create and maintain dashboards, alerts, operational reports, and monitoring solutions.
• Manage incidents, service requests, and problem tickets through ServiceNow.
• Review application logs, database queries, and Azure services to identify issues proactively.
• Participate in Agile ceremonies, sprint planning, and operational reviews.
• Ensure system stability, reliability, and continuous service improvement.

Skills

L2 Production Support

.NET applications

Azure Cloud

Incident Management

On-call Support

Monitoring & Troubleshooting

Tools

Splunk

Grafana

Azure Monitor

Azure Application Insights

ServiceNow

Job description

We are seeking an experienced L2 Application Support Engineer with a strong background in .NET-based applications, Azure Cloud, and Production Support. The ideal candidate will be responsible for supporting critical business applications, incident management, troubleshooting production issues, monitoring application health, and participating in 24x7 on-call support.

Key Responsibilities

• Provide L2 production support for .NET applications hosted on Azure.
• Monitor application performance and availability using tools such as Splunk, Grafana, Azure Application Insights, and Azure Monitor.
• Analyze, troubleshoot, and resolve production incidents within SLA timelines.
• Participate in 24x7 on-call support and major incident management activities.
• Perform root cause analysis (RCA) and implement preventive actions.
• Work closely with development, infrastructure, and business teams to resolve application issues.
• Support deployments, releases, maintenance activities, and performance testing exercises.
• Create and maintain dashboards, alerts, operational reports, and monitoring solutions.
• Manage incidents, service requests, and problem tickets through ServiceNow.
• Review application logs, database queries, and Azure services to identify issues proactively.
• Participate in Agile ceremonies, sprint planning, and operational reviews.
• Ensure system stability, reliability, and continuous service improvement.