Lead Application Support Engineer

Whiteblue; Chennai District; On-site; INR 700,000 - 1,000,000; Full time

Job summary

Whiteblue is seeking a skilled individual in Chennai District to manage enterprise application support and incident resolution. Candidates should have at least 6 years of experience in application support with a strong grasp of .NET and Angular/React applications.

This is a full-time position with a hybrid work mode, involving L1/L2 support, issue triaging, and proactive user communication. Additional useful skills include SQL and familiarity with monitoring tools.

Qualifications

• Strong understanding of application support processes.
• Experience supporting .NET + Angular / React based applications.
• Proficient in log analysis using Azure and application logs.
• Hands-on experience with API testing tools such as Postman or Swagger.
• Familiar with ticketing tools like JIRA or ServiceNow.

Responsibilities

• Provide L1/L2 support for enterprise applications.
• Monitor API integrations and handle user-reported issues.
• Perform issue triaging and root-cause analysis.
• Validate issues using tools like Postman.
• Manage user access provisioning and incident reporting.

Skills

Application support processes

.NET + Angular / React applications

Log analysis

Monitoring tools (Datadog or similar)

API integration troubleshooting

API testing tools (Postman / Swagger)

SQL

Ticketing tools (JIRA / ServiceNow)

End-to-end issue resolution

Proactive communication

Shift-based support

Job description

Manage enterprise application support, monitoring, and incident resolution.

Employment Type: Full Time
Work Mode: Hybrid / Remote
Experience: 6+ years

Key Responsibilities

• Provide L1/L2 support for enterprise applications (Angular, .NET, Salesforce, vendor systems)
• Perform issue triaging and root‑cause analysis (not just ticket routing)
• Monitor API integrations
• Handle user‑reported issues (login failures, functional issues), system alerts and failures, and configuration changes based on inputs from the Development team
• Validate issues using tools like Postman (API validation), logs, and configurations
• Escalate critical issues (P1/P2) to development teams with proper analysis
• Perform sanity validation post deployment
• Manage user access provisioning (onboarding/offboarding)
• Contribute to incident reporting (daily/weekly/monthly) and continuous process improvements (automation, monitoring enhancements)
• Experience in leading an application support team (for Lead role)
• Perform basic bug fixes and configuration changes (good to have)

Required Skills

• Strong understanding of application support processes
• Supporting .NET + Angular / React based applications
• Doing log analysis (Azure logs, application logs)
• Using monitoring tools (Datadog or similar)
• Understanding of API integrations and troubleshooting
• Hands‑on experience with API testing tools (Postman / Swagger)
• SQL
• Familiarity with any ticketing tool (e.g., "JIRA / ServiceNow")
• Strong ownership mindset (end‑to‑end issue resolution)
• Ability to triage and analyse problems deeply
• Proactive communication with stakeholders and vendors
• Willingness to work in shift‑based (24x6) support model

Good to Have

• .NET + Angular / React applications