Senior Manager-Transition-Platform @TPA

ExlService Holdings, Inc.; Dadri; On-site; INR 600,000 - 1,200,000; Full time

Job summary

EXL Talent Acquisition Team seeks a Transition Lead to own and manage end-to-end transition activities for client engagements. You will work onsite with clients, assess processes, and drive improvements in transition set up and implementation.

In this role, you will lead client engagements, ensure consistent service delivery, and contribute to business development in select accounts, bringing thought leadership to optimize transitions.

Qualifications

• End-to-end transition accountability and delivery.
• Onsite client collaboration and stakeholder management.
• Assessment and recommendations on process improvements.

Responsibilities

• Lead transitions for client engagements with end-to-end accountability.
• Collaborate with clients on onsite projects and drive service delivery.
• Develop customized transition solutions and contribute to new business pursuits.

Skills

Transition management

Client engagement

Business development

Process re-engineering

Offshoring feasibility

Job description

The resource will be responsible in ensuring that the Transitions are successful. In addition to enabling seamless Transitions, the incumbent will also be responsible for building capability of the Transitions function, bring thought leadership to the table that improves Transitions set up and implementation. The resource will also lead new business pursuits (RFPs) to develop customized solutions. The incumbent is expected to take over the Transitions of a specific client engagement as the Lead when an opportunity translates into new business.

• Will execute transition of processes with end-to-end accountability
• Consultants in this practice will be required to work closely with our clients on onsite projects
• Provide ground level assessment and recommendations on processes with respect to process re-engineering and offshoring feasibility.
• The job will involve extensive interaction with business users, senior management and IT personnel of EXL.
• To lead client engagements, ensuring consistent service delivery
• Business development in select accounts