Transition Manager

Coforge Limited; Dadri; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

Coforge Limited seeks a seasoned professional with 14-25 years in IT to lead transition management and application support across global delivery. The role emphasizes managing SLA contracts, participating in pre-sales, and guiding large-scale programs with strong leadership and strategic delivery oversight.

The incumbent will drive performance metrics, ensure service quality, and foster executive-level relationships to align IT services with business goals in a multinational setting.

Qualifications

• 15+ years of experience in various roles within the IT industry, with a focus on Transition Management, Application Support & Maintenance Service Delivery.
• Experience in managing managed services SLA based contracts.
• Ability to participate in pre-sale cycle and solutioning.
• Proven track record in leading global transition programs and multi-geo delivery.

Responsibilities

• Participate in pre-sale cycle and solutioning.
• Lead transition programs and manage service delivery across geographies.
• Chair operational and steering committee meetings; monitor risk and delivery metrics.
• Design and implement KPIs, SLAs, CSAT/ESAT for service portfolio.
• Drive IT automation and right-shoring transformations.

Skills

Transition Management

Application Support

SLA Management

Pre-sales

Leadership

Program Management

Risk Management

Job description

Skills - Transition Management & Application Support

Experience - 14 - 25 years

Description -

• 15+ years of experience in various roles within the IT industry, with a focus on Transition Management, Application Support & Maintenance Service Delivery.
• Should have experience in managing managed services SLA based contracts.
• Should have ability to participate in pre-sale cycle and solutioning.
• Proficient in managing multi-geography transition programs, software delivery & overseeing operations through strong leadership.
• Proven track record in building lasting partnerships with C-suite executives as a trusted advisor, fostering relationships based on trust, transparency & flexibility in making decisions that align with business goals.
• Exceptional communication skills are a must.
• Extensive experience in designing managed service solutions & delivering high-quality services.
• Deep expertise in transition planning, monitoring & risk management, including chairing operational & steering committee meetings.
• Demonstrated success in incubating & building practices from the ground up, with a focus on both consulting & delivery.
• Extensive experience in defining strategy, delivery standards, P&L management, account mining, customer relationship management & revenue generation.
• Skilled in designing & implementing KPIs, SLAs, CSAT & ESAT metrics across the service portfolio.
• Strong background in leading pre-sales activities, managing transition & training teams on managed service delivery processes.
• Experience in operations management with a focus on managed service delivery is a plus.
• Global experience working across multiple industries, particularly with Fortune 100 clients in various domains.
• Expertise in leading application & infrastructure teams to transition substantial workloads from on-site to offshore while ensuring no business or project disruption.
• Skilled in achieving right-shoring objectives, reducing costs & improving outcomes while maintaining quality.
• Ability to recommend & drive transformations in people, processes & operations through the adoption of IT automation.
• Proven experience in leading global transition teams across multiple locations.