Senior Manager- Ticketing Operations

SOTC Travel; Mumbai City; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

SOTC Travel in Mumbai is seeking a Senior Manager- Ticketing Operation to lead client interactions and oversee ticketing processes. The role focuses on delivering quality service, meeting SLAs, and driving revenue through effective operations.

Responsibilities include issuing tickets, managing non-air services, coordinating with hotels and suppliers, and ensuring accurate invoicing and reconciliation. This position is on-site in Mumbai.

Responsibilities

• Manage all client interactions and maximize business through quality service.
• Ensure a high level of customer satisfaction.
• Follow organizational standards to provide quality service to clients.
• Issue tickets as per client requirements.
• Handle all transactions related to non-air services - Rail, Visa, Bus, Insurance.
• Ensure client SLAs are met.
• Drive PLB carrier sales.
• Ensure all supports are uploaded in ibook.
• Ensure Nil billing pendency.
• Provide correspondence mail to support submissions.
• Handhold personal client bookings and coordinate day-to-day bookings.
• Achieve revenue and transaction targets defined by the business.
• Coordinate and negotiate with hotels and suppliers.
• Handle invoicing, hotel invoice collection, and reconciliation.

Job description

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Role- Senior Manager- Ticketing Operation

Location- Mumbai

Responsibilties

• 1. Manage all the client interactions and maximize the business through quality service being provided to the client.
• 2. Ensuring high level of customer satisfaction.
• 3. Ensuring quality service is provided to clients by following the organization standards Purpose of
• 4. Issuing tickets as per the client requirements.
• 5. Manage all transactions related to non-air services - Rail / Visa / Bus /Insurance All non-air services - Rail / Visa / Bus /Insurance.
• 6. Ensure client SLAs are met.
• 7. Drive PLB carrier sales.
• 8. Ensure all supports are uploaded in ibook
• 9. Ensure Nil billing pendency.
• 10. Extend support for submission by providing all correspondence mail.
• 11. Handing personal booking of clients 9. Coordinating with customers for day to day bookings 12. Achieving Revenue and transaction targets as defined by the business
• 13. Coordinating & negotiating with hotels and suppliers
• 14. Sub activities related to transaction including invoicing, hotel invoice collection & reconciliation