Assistant Ticketing Manager (Age: not more than 40 Yrs)

Southern Travels; Central Delhi; On-site; INR 558,000 - 725,000; Full time

Job summary

Southern Travels Pvt. Ltd. in Delhi seeks an experienced Assistant Manager- Ticketing Operations to oversee end-to-end air-ticketing for domestic and international travel, managing both individual and group bookings.

The role requires meticulous attention to detail and strong coordination with airlines and customers. The candidate will handle reservations, ticketing, re-issuance, refunds, and fare comparison while ensuring compliance with fare rules and deadlines.

Qualifications

• 6-8 years of relevant experience in Air Ticketing.
• Strong experience in both Domestic and International Ticketing.
• Proven experience in Group Ticketing as well as Individual Ticketing.
• Hands-on experience with GDS platforms such as Amadeus, Galileo.
• Good knowledge of international and domestic airline schedules, fare structures and routing.
• Knowledge of fare rules, re-issuance, refunds, cancellations and ticketing procedures.
• Good understanding of group booking processes and airline group policies.
• Excellent communication and coordination skills.
• Good computer knowledge and proficiency in MS Office.
• Ability to work under pressure and handle multiple bookings simultaneously.
• Strong attention to detail and accuracy.

Responsibilities

• Handle Domestic and International air ticketing for individual and group passengers.
• Manage Group Ticketing for tour groups, corporate groups, pilgrimage groups, MICE movements and other large passenger bookings.
• Handle individual reservations, ticket issuance, re-issuance, cancellations and refunds.
• Search and compare fares, routes, schedules and airline options to provide the best available solutions.
• Handle PNR creation, fare rules, ticketing deadlines and payment requirements.
• Manage group booking requirements including group fare requests, seat blocking, name lists, ticketing deadlines and amendments.
• Coordinate with airlines, GDS providers, consolidators and suppliers for reservations and ticketing.
• Handle rebooking, date changes, cancellations, no-shows and schedule changes.
• Ensure compliance with airline fare rules, baggage policies and ticketing conditions.
• Provide timely and accurate quotations for both individual and group travel requirements.
• Coordinate with the Tours, Sales and Operations teams for flight bookings linked to tour packages.
• Resolve customer queries and issues related to flight bookings and ticketing.
• Maintain proper records of bookings, tickets, refunds, cancellations and other transactions.
• Ensure accuracy in passenger names, travel dates, sectors, fares and ticket details.
• Assist in managing urgent and last-minute ticketing requirements.

Skills

Air Ticketing

Domestic & International Ticketing

Group & Individual Ticketing

GDS Amadeus

GDS Galileo

Fare Rules & Refunds

Communication & Coordination

MS Office

Tools

Amadeus

Galileo

Job description

Company: Southern Travels Pvt. Ltd.
Position: Assistant Manager- Ticketing Operations // IATA/airline ticketing certification is a must.

Department: Air Ticketing / Operations
Location: Delhi
Experience: 68 Years
Employment Type: Full-Time

CTC: 50K to 65K

About the Role

We are looking for an experienced and customer-focused Air Ticketing / Operations with strong expertise in Domestic and International air ticketing, including both individual and group bookings.

The candidate will be responsible for managing end-to-end air ticketing operations, providing competitive fare options, handling reservations and changes, and coordinating with airlines, consolidators, and customers.

Key Responsibilities

• Handle Domestic and International air ticketing for individual and group passengers.
• Manage Group Ticketing for tour groups, corporate groups, pilgrimage groups, MICE movements and other large passenger bookings.
• Handle individual reservations, ticket issuance, re-issuance, cancellations and refunds.
• Search and compare fares, routes, schedules and airline options to provide the best available solutions.
• Handle PNR creation, fare rules, ticketing deadlines and payment requirements.
• Manage group booking requirements including group fare requests, seat blocking, name lists, ticketing deadlines and amendments.
• Coordinate with airlines, GDS providers, consolidators and suppliers for reservations and ticketing.
• Handle rebooking, date changes, cancellations, no-shows and schedule changes.
• Ensure compliance with airline fare rules, baggage policies and ticketing conditions.
• Provide timely and accurate quotations for both individual and group travel requirements.
• Coordinate with the Tours, Sales and Operations teams for flight bookings linked to tour packages.
• Resolve customer queries and issues related to flight bookings and ticketing.
• Maintain proper records of bookings, tickets, refunds, cancellations and other transactions.
• Ensure accuracy in passenger names, travel dates, sectors, fares and ticket details.
• Assist in managing urgent and last-minute ticketing requirements.

Required Skills & Qualifications

• 6-8 years of relevant experience in Air Ticketing.
• Strong experience in both Domestic and International Ticketing.
• Proven experience in Group Ticketing as well as Individual Ticketing.
• Hands-on experience with GDS platforms such as Amadeus, Galileo.
• Good knowledge of international and domestic airline schedules, fare structures and routing.
• Knowledge of fare rules, re-issuance, refunds, cancellations and ticketing procedures.
• Good understanding of group booking processes and airline group policies.
• Excellent communication and coordination skills.
• Good computer knowledge and proficiency in MS Office.
• Ability to work under pressure and handle multiple bookings simultaneously.
• Strong attention to detail and accuracy.

Preferred

• Experience in a Travel Company, Tour Operator, OTA, Airline or Travel Management Company.
• Experience handling large group movements and tour-related air bookings will be an added advantage.
• Experience with pilgrimage, leisure, corporate or international tour groups is preferred.

Key Competencies

#AirTicketing | #GroupTicketing | #InternationalTicketing | #DomesticTicketing | #GDS | #Reservations | #Reissuance & #Refunds | #FareRules | #CustomerService | #AirlineCoordination

What We Offer

• Competitive salary based on experience and expertise.
• Opportunity to work with an established travel company with a strong presence in domestic and international tourism.
• Exposure to large group movements, tour operations and international travel.
• Growth opportunities within the organization.