Air Ticketing Executive

Btw Financial Services & Imf; Mumbai; On-site; INR 250,000 - 420,000; Full time

Job summary

Btw Financial Services & Imf is seeking an air ticketing specialist in Mumbai to manage end-to-end ticketing for domestic and international travel. You will interpret client requirements, offer fare options, and ensure bookings are accurate and compliant with airline policies.

The role requires strong communication, multitasking, and a Bachelor’s degree in Travel & Tourism or related field. You will work with sales and customer service to deliver seamless travel planning in a fast-paced

Qualifications

• GDS knowledge and airline fare rules familiarity.
• Excellent communication and client handling.
• Bachelor's degree in Travel & Tourism or related field.

Responsibilities

• Understand client requirements and issue best airfares.
• Search and compare airfares using GDS.
• Book, block, and issue domestic and international tickets.
• Reconfirm bookings, cancellations, refunds, and changes.
• Coordinate with airlines on rules and SSRs.
• Assist clients via calls and emails with fare options.
• Ensure accuracy in passenger details and tickets.
• Maintain records of bookings and transactions.
• Collaborate with sales and customer service for seamless travel planning.

Skills

Communication

Client handling

Multitasking

Education

Bachelor's degree in Travel & Tourism, Hospitality, Business

Job description

Key Responsibilities(Air Ticketing):
Understand the client requirement, coordinate with them and issue the best airfares
Search and compare airfares using GDS systems
Book, block, and issue domestic and international air tickets
Reconfirm bookings, handle cancellations, reissues, refunds, and itinerary changes
Coordinate with airlines for fare rules, flight schedules, and special service requests (SSRs)
Assist clients via calls and emails, providing fare options, ticketing support, and travel advice
Ensure accuracy in passenger details and ticketing documentation
Maintain updated records of all bookings and transactions
Work closely with the sales and customer service teams to ensure seamless travel planning.

Good knowledge of airline rules, ticketing policies, and global travel norms.
Strong communication and client handling skills.
Ability to multitask, prioritize work, and meet deadlines in a fast-paced environment.
Detail-oriented with strong problem-solving and decision-making skills.
A team player who can also take ownership and work independently when needed.
Bachelor's degree in Travel & Tourism, Hospitality, Business, or a related field.