Senior Manager - Operations Lead

Masters Union; Gurugram District; On-site; INR 1,800,000 - 3,000,000; Full time

Job summary

Masters Union is seeking an experienced Event & Operations Lead to plan, execute and oversee events across formats and locations, ensuring seamless delivery of high-quality experiences. You will manage end-to-end logistics, vendor relations, travel coordination, registrations, and on-ground execution with a focus on safety, quality, and cost efficiency.

The ideal candidate will have 8+ years in event management, strong stakeholder management, budgeting controls, and a proven track record

Qualifications

• Bachelor's degree in Event Management, Hospitality, Business Administration, Marketing, or related field.
• 8+ years of experience in event management, operations, logistics, or similar role.
• Proven experience managing large-scale events and complex operational requirements.
• Strong vendor management and negotiation skills.
• Hands-on travel logistics, accommodation planning, transportation management, and attendee coordination.
• Ability to lead on-ground event operations under tight timelines.
• Excellent stakeholder management and communication skills.
• Proficiency in budgeting, planning tools, and operational reporting.
• Experience managing international events, conferences, roadshows, or global stakeholder engagements.
• Exposure to international travel coordination and cross-border event logistics.

Responsibilities

• Lead end-to-end planning and execution of corporate, experiential, marketing, and large-scale events.
• Develop event timelines, operational plans, budgets, and contingency strategies.
• Coordinate with internal stakeholders to understand event objectives and ensure flawless delivery.
• Oversee venue selection, setup, production, registrations, guest management, and event closeout activities.
• Identify, onboard, negotiate, and manage relationships with event agencies, production vendors, travel partners, hospitality providers, and other service vendors.
• Ensure timely delivery of services while maintaining quality and cost efficiency.
• Monitor vendor performance and compliance with contractual obligations.
• Manage all event-related logistics including transportation, accommodation, venue operations, inventory, equipment movement, and attendee experience.
• Coordinate domestic and international travel arrangements for speakers, guests, leadership teams, and event participants.
• Lead on-site event operations and act as the primary point of contact during event execution.
• Manage event staff, volunteers, vendors, and operational teams.
• Handle real-time issue resolution and ensure adherence to safety, quality, and service standards.
• Conduct post-event reviews and implement process improvements.
• Track event budgets, approvals, vendor payments, and expense reconciliations.
• Drive operational excellence through standardized processes, checklists, and reporting mechanisms.
• Analyze event outcomes and provide actionable insights for future improvements.

Skills

Vendor management

Travel logistics

Event operations

Budgeting & reporting

Stakeholder management

Team leadership

Negotiation

On-ground execution

Risk & safety

Cross-border coordination

Education

Bachelor's degree in Event Management

Job description

About this role

We are seeking an experienced Event & Operations Lead to lead the planning, execution, and operational management of events across multiple formats and locations. The ideal candidate will have strong expertise in event logistics, vendor management, travel coordination, and on-ground execution, ensuring seamless delivery of high-quality experiences.

Specifically, this role will involve

• Leading end-to-end planning and execution of corporate, experiential, marketing, and large-scale events.
• Developing event timelines, operational plans, budgets, and contingency strategies.
• Coordinating with internal stakeholders to understand event objectives and ensure flawless delivery.
• Overseeing venue selection, setup, production, registrations, guest management, and event closeout activities.
• Identifying, onboarding, negotiating, and managing relationships with event agencies, production vendors, travel partners, hospitality providers, and other service vendors.
• Ensuring timely delivery of services while maintaining quality and cost efficiency.
• Monitoring vendor performance and compliance with contractual obligations.
• Managing all event-related logistics including transportation, accommodation, venue operations, inventory, equipment movement, and attendee experience.
• Coordinating domestic and international travel arrangements for speakers, guests, leadership teams, and event participants.
• Ensuring smooth travel planning, visa coordination (where applicable), and itinerary management.
• Leading on-site event operations and act as the primary point of contact during event execution.
• Managing event staff, volunteers, vendors, and operational teams.
• Handling real-time issue resolution and ensure adherence to safety, quality, and service standards.
• Conducting post-event reviews and implement process improvements.
• Tracking event budgets, approvals, vendor payments, and expense reconciliations.
• Driving operational excellence through standardized processes, checklists, and reporting mechanisms.
• Analyzing event outcomes and provide actionable insights for future improvements.

Ideal candidate will have

• Bachelor's degree in Event Management, Hospitality, Business Administration, Marketing, or a related field.
• 8+ years of experience in event management, operations, logistics, or a similar role.
• Proven experience managing large-scale events and complex operational requirements.
• Strong vendor management and negotiation skills.
• Hands-on experience in travel logistics, accommodation planning, transportation management, and attendee coordination.
• Demonstrated ability to lead on-ground event operations under tight timelines.
• Excellent stakeholder management, communication, and problem-solving skills.
• Proficiency in budgeting, planning tools, and operational reporting.
• Experience managing international events, conferences, roadshows, or global stakeholder engagements.
• Exposure to international travel coordination and cross-border event logistics.
• Experience working with multinational teams, global vendors, or international audiences.
• Event Operations Excellence
• Global Vendor & Partner Management
• Travel & Logistics Coordination
• Budget Management
• Crisis & Issue Resolution
• Team Leadership
• Stakeholder Management
• Attention to Detail
• Multi-tasking & Execution Focus