Senior Manager

PeopleStrong; Sarkhej; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

HDFC ERGO General Insurance in India seeks a Senior Manager for Human Resources with 4-12 years of experience to lead training initiatives. The role focuses on developing and delivering sales and soft-skill trainings, coordinating across branches and driving learning programs aligned to business needs.

The position requires strong communication, organizational and cross-functional skills, with responsibilities spanning content design, calendar planning and compliance.

Qualifications

• Graduate with Computer Skills.
• Strong communication and interpersonal abilities.

Responsibilities

• Develop and conduct training modules for employees and channel partners in English, Hindi and vernacular language.
• Design and conduct employee training sessions aligned to needs and themes across business teams.
• Prepare agent training calendars and customized cohorts by priority.
• Maintain training trackers, dashboards and attendance records.
• Travel to branches to deliver in-person training for agents and employees as per the plan.
• Customize content based on feedback, field requirements and goals.
• Engage with stakeholders to identify capability gaps and recommend training interventions.
• Monitor training effectiveness via feedback, assessments and KPIs.
• Ensure training processes and content adhere to internal compliance standards.

Job description

Required Experience 4 - 12 years

Basic Section

New Job Title Senior Manager

No. Of Openings 1

Grade M1

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Health

Business Function Sales

Cost Center Agency - Health

Cost Center Code 1825

Department Retail Business Group

Business Zone West

Job Role TM - Sales Support

Country India

Region West

Physical Branch Ahmedabad

Branch Code 2302

Type of Office Corporate

Skills

Skill

Any Graduate

CERTIFICATION

Working Language

Job Description

JOB PROFILE Department

Human Resources

Function

Human Resources Position

M / M1 Location

Zonal Head Our Vision

To be the most admired insurance company that enables the continued progress of customers by being responsive to their needs. HDFC ERGO as an Employer

We believe in Sensitivity

We uphold Ethics

We bring Dynamism About HDFC ERGO General Insurance Co. Ltd.

HDFC ERGO General Insurance Company Limited was promoted by erstwhile Housing Development Finance Corporation Ltd. (HDFC), India's premier Housing Finance Institution and ERGO International AG, the primary insurance entity of Munich Re Group. Consequent to the implementation of the Scheme of Amalgamation of HDFC with and into HDFC Bank Limited, one of India's leading private sector bank (Bank), the Company has become a subsidiary of the Bank. The Company offers complete range of general insurance products ranging from motor, health, travel, home and personal accident in the retail space and products like property, marine and liability insurance in the corporate space. With a network of branches spread across wide distribution network and a 24x7 support team, the Company has been offering seamless customer service and innovative products to its customers Key Roles & Responsibilities

• Develop and conduct sales, product, soft skill and process trainings modules for employees and channel partners in English, Hindi and vernacular language
• Design and conduct employee training sessions aligned to vintage, productivity levels, zonal needs,and monthly learning themes based on capability needs, topics, and productivity insights in consultation with business teams and academy team
• Prepare agent training calendars customized by cohort and training priorities.
• Maintain and update training trackers, daily dashboards, and online attendance records.
• Plan, review, and refine monthly training schedules through a structured review cadence.
• Travel to branches to deliver in-person training for agents and employees as per the monthly plan.
• Customize training content based on feedback, field requirements, and business goals.
• Engage with business stakeholders to identify capability gaps and recommend suitable training interventions.
• Monitor training effectiveness through feedback, assessments, and performance indicators.
• Ensure training processes, documentation, and content updates adhere to internal compliance standards..

Key Requirements - Education & Certification

Graduate with Computer Skills Key Requirements - Experience & Skills

Good Communication

Go Getter

Team Player with Cross Functional Environment Remarks The details of this position are confidential. The decision to change/modify the specifications is at management's discretion.