Senior Manager

PeopleStrong; Patna; On-site; INR 800,000 - 1,200,000; Full time

Job summary

HDFC ERGO General Insurance in India seeks a Senior Manager to lead learning initiatives across sales and product domains for employees and channel partners in Patna. You will design programs in English, Hindi and vernacular languages and deliver them at branch locations.

The role includes travel to branches for in-person sessions, monitoring effectiveness and ensuring compliance with training standards. This permanent position offers growth within a large insurer and a dynamic retail business

Qualifications

• Experience in designing and delivering sales and product trainings.
• Ability to conduct training in English, Hindi and vernacular languages.
• Travel to branches for in-person sessions as required.

Responsibilities

• Design and deliver sales, product, soft-skill and process trainings for employees and agents in English, Hindi and vernacular languages.
• Prepare agent training calendars customized by cohort and priorities.
• Maintain training trackers, dashboards and attendance records.
• Plan and refine monthly training schedules with a formal review cadence.
• Travel to branches to conduct in-person training for agents and staff.
• Customize content based on feedback, field requirements and business goals.
• Engage stakeholders to identify capability gaps and recommend interventions.
• Monitor training effectiveness via feedback and performance indicators.
• Ensure compliance with internal training processes and documentation.

Skills

Sales training

Corporate training

English

Hindi

Education

Any Graduate

Job description

Posted On 26 Mar 2026

End Date 26 Mar 2027

Required Experience 3 - 10 years

Basic Section

New Job Title Senior Manager

No. Of Openings 1

Grade M1

Campus/Non Campus Non Campus

Employment Type Permanent

Organisational

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Health

Business Function Sales

Cost Center Agency - Health

Cost Center Code 1825

Department Retail Business Group

Business Zone East

Job Role TM - Sales Support

Country India

Region East

City Patna

Physical Branch Patna

Branch Patna

Branch Code 1651

Type of Office Branch

Skill

Any Graduate

Job Description

Develop and conduct sales, product, soft skill and process trainings modules for employees and channel partners in English, Hindi and vernacular language

• Design and conduct employee training sessions aligned to vintage, productivity levels, zonal needs, and monthly learning themes based on capability needs, topics, and productivity insights in consultation with business teams and Academy team
• Prepare agent training calendars customized by cohort and training priorities.
• Maintain and update training trackers, daily dashboards, and online attendance records.
• Plan, review, and refine monthly training schedules through a structured review cadence.
• Travel to branches to deliver in-person training for agents and employees as per the monthly plan.
• Customize training content based on feedback, field requirements, and business goals.
• Engage with business stakeholders to identify capability gaps and recommend suitable training interventions.
• Monitor training effectiveness through feedback, assessments, and performance indicators.
• Ensure training processes, documentation, and content updates adhere to internal compliance standards.

Key Requirements – Education & Certification