Senior Manager

PeopleStrong; Mumbai; On-site; INR 900,000 - 1,300,000; Full time

Job summary

HDFC ERGO General Insurance is seeking a Senior Manager in Mumbai for the HR training function. You will lead the development and delivery of sales, product, soft-skill and process training modules for employees and channel partners in English, Hindi and vernacular languages.

You will design training programs aligned to vintage and productivity needs, manage calendars, trackers and monthly schedules, and travel to branches for in-person sessions.

Qualifications

• Good communication skills across English, Hindi and vernacular languages.
• Willingness to travel to branches for training delivery.
• Ability to design, develop and deliver training modules.

Responsibilities

• Develop and conduct sales, product, soft skill and process training modules for employees and channel partners in English, Hindi and vernacular language.
• Design and conduct employee training sessions aligned to vintage, productivity levels and zonal needs in consultation with business teams.
• Prepare agent training calendars customized by cohort and priorities.
• Maintain and update training trackers, dashboards and attendance records.
• Plan, review and refine monthly training schedules and conduct in-person training at branches.
• Customize training content based on feedback and business goals.
• Engage with stakeholders to identify capability gaps and recommend interventions.
• Monitor training effectiveness through feedback, assessments and metrics.
• Ensure training documentation and content updates meet compliance standards.

Skills

Good Communication

Go Getter

Team Player

Education

Graduate with Computer Skills

Job description

Employment Type Permanent

Country India

Region West

State Maharashtra

Branch Code 2101

Type of Office Corporate

Company HDFC ERGO General Insurance

Legal Entity HDFC ERGO General Insurance

SBU/ Channel Health

Business Function Sales

Cost Center Agency - Health

Cost Center Code 1825

Department Retail Business Group

Business Zone West

Job Role TM - Sales Support

New Job Title Senior Manager

Skills

Skill

CERTIFICATION

Working Language

Job Description

JOB PROFILE Department

Human Resources

Function

Human Resources Position

M / M1 Location

Zonal Head Our Vision

To be the most admired insurance company that enables the continued progress of customers by being responsive to their needs. HDFC ERGO as an Employer

We believe in Sensitivity

We uphold Ethics

We bring Dynamism About HDFC ERGO General Insurance Co. Ltd.

HDFC ERGO General Insurance Company Limited was promoted by erstwhile Housing Development Finance Corporation Ltd. (HDFC), India’s premier Housing Finance Institution and ERGO International AG, the primary insurance entity of Munich Re Group. Consequent to the implementation of the Scheme of Amalgamation of HDFC with and into HDFC Bank Limited, one of India’s leading private sector bank (Bank), the Company has become a subsidiary of the Bank. The Company offers complete range of general insurance products ranging from motor, health, travel, home and personal accident in the retail space and products like property, marine and liability insurance in the corporate space. With a network of branches spread across wide distribution network and a 24x7 support team, the Company has been offering seamless customer service and innovative products to its customers

Key Roles & Responsibilities

• Develop and conduct sales, product, soft skill and process training modules for employees and channel partners in English, Hindi and vernacular language.
• Design and conduct employee training sessions aligned to vintage, productivity levels, zonal needs, and monthly learning themes based on capability needs, topics, and productivity insights in consultation with business teams and academy team.
• Prepare agent training calendars customized by cohort and training priorities.
• Maintain and update training trackers, daily dashboards, and online attendance records.
• Plan, review, and refine monthly training schedules through a structured review cadence.
• Travel to branches to deliver in-person training for agents and employees as per the monthly plan.
• Customize training content based on feedback, field requirements, and business goals.
• Engage with business stakeholders to identify capability gaps and recommend suitable training interventions.
• Monitor training effectiveness through feedback, assessments, and performance indicators.
• Ensure training processes, documentation, and content updates adhere to internal compliance standards.

Key Requirements – Education & Certification

Graduate with Computer Skills

Key Requirements – Experience & Skills

• Good Communication
• Go Getter
• Team Player with Cross Functional Environment

Remarks The details of this position are confidential. The decision to change/modify the specifications is at management’s discretion.