Senior Manager

Policybazaar; Gurugram District; On-site; INR 1,600,000 - 2,200,000; Full time

Job summary

Policybazaar in Gurugram is seeking a senior leader to manage large telesales / B2C sales teams and drive targets. The role focuses on productivity, attrition control, shrinkage, and cross-functional collaboration with HR, Training, Quality, and Operations.

A graduation is mandatory, with proven experience in hardcore B2C sales and managing large teams. The ideal candidate will mentor Team Leaders and Managers, monitor key metrics, and ensure adherence to sales processes and quality standards.

Qualifications

• 10+ years of relevant experience in Telesales / B2C Sales.
• Strong experience in Hardcore Sales and B2C Sales.
• Proven experience in large team handling.
• Hands-on experience managing Attrition & Shrinkage.
• Strong leadership and people-management skills.
• Graduation is mandatory.

Responsibilities

• Manage large telesales and B2C sales teams to hit targets.
• Monitor productivity, conversion, attrition and shrinkage.
• Lead and mentor team leaders and managers.
• Identify performance gaps and implement improvements.
• Track MIS and key business metrics.
• Collaborate with training, quality, HR and operations.
• Ensure adherence to sales processes and quality standards.

Skills

Team leadership

Sales management

People management

Performance monitoring

Education

Graduation

Job description

Key Responsibilities

• Manage large Telesales / B2C Sales teams and drive business targets.
• Monitor Productivity, Conversion, Attrition, and Shrinkage.
• Lead and mentor Team Leaders and Managers.
• Identify performance gaps and implement improvement plans.
• Track MIS and key business metrics.
• Collaborate with Training, Quality, HR, and Operations teams.
• Ensure adherence to sales processes and quality standards.

Mandatory Requirements

• 10+ years of relevant experience in Telesales / B2C Sales.
• Strong experience in Hardcore Sales and B2C Sales.
• Proven experience in large team handling.
• Hands-on experience managing Attrition & Shrinkage.
• Strong leadership and people-management skills.
• Graduation is mandatory.