Senior Key Account Manager

Symbo; Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Symbo in Mumbai is seeking a dynamic Key Account Manager to manage existing client relationships and drive business growth through strategic account management and new business development.

The role focuses on client retention, account expansion and stakeholder management, while identifying and onboarding new fintech partners to expand the insurance distribution network.

Qualifications

• Bachelor's degree required; 5–12 years in B2B sales or partnerships.
• Experience with BFSI/Fintech/SaaS is preferred.
• Excellent communication and stakeholder management skills.
• Self-driven, proactive and adaptable in fast-paced environments.

Responsibilities

• Manage end-to-end relationships with existing clients and oversee account strategy and performance.
• Build strong relationships with founders, CXOs and product heads as the primary contact for insurance-related needs.
• Conduct regular business reviews to evaluate portfolio performance, growth opportunities and areas of improvement.
• Monitor client performance data to identify trends, generate insights and drive growth.
• Plan and execute campaigns to increase insurance product adoption and attachment rates across partners' journeys.
• Collaborate with clients and insurance partners to ensure smooth program execution and long-term success.
• Drive account growth through cross-selling, up-selling and customised insurance offerings.

Skills

B2B Sales

Account Management

Strategic Partnerships

Education

Bachelor's degree

Job description

We are looking for a dynamic Key Account Manager to manage existing client relationships and drive business growth through strategic account management and new business development. The role primarily focuses on client retention, account expansion, and stakeholder management (70%), along with identifying and onboarding new fintech partners.

Responsibilities:

• Manage end-to-end relationships with existing clients and oversee the overall account management strategy and performance.
• Build strong relationships with key stakeholders, including Founders, CXOs, and Product Heads, and act as the primary point of contact for all insurance-related requirements.
• Conduct regular business reviews to evaluate portfolio performance, claims ratios, growth opportunities, and areas of improvement.
• Monitor and analyse client performance data to identify trends, generate insights, and drive business growth.
• Plan and execute campaigns and initiatives to increase insurance product adoption and attachment rates across partners' customer journeys.
• Collaborate with clients and insurance partners to ensure smooth program execution and long-term business success.
• Drive account growth through cross‑selling, up‑selling, and customised insurance product offerings.

Requirements:

• 5-12 years of experience.
• Experience in B2B Sales, Account Management, or Strategic Partnerships.
• Experience working in BFSI, Lending, Fintech, or SaaS sectors; Insurance or Insurtech experience will be an added advantage.
• Proven ability to manage multiple stakeholders across CXO and cross-functional teams.
• Bachelor's degree in any discipline; prior entrepreneurial experience will be a plus.
• Excellent written and verbal communication skills.
• Strong problem-solving and analytical abilities with a proactive, hands‑on approach.
• Creative, persistent, resourceful, detail‑oriented, and well‑organised.
• Self-driven and adaptable, with the ability to thrive in fast‑paced, dynamic, and ambiguous work environments.

Good to Have:

• Experience in Embedded Insurance, Affinity Insurance, or Digital Insurance Distribution.
• Existing relationships with Banks, NBFCs, Fintechs, or other financial institutions.
• Familiarity with insurance products, technology platforms, and digital distribution models.
• Experience driving account growth through cross‑selling, up‑selling, client retention, and customised insurance solutions.