Associate Director - Key Accounts

LeadSquared; Mumbai; Sur place; INR 4 000 000 - 8 000 000; Plein temps

Avantages offerts par ce poste

Fast-paced environment

Accelerated growth & rewards

Easily approachable management

Work with industry leaders

Résumé du poste

LeadSquared is seeking a Strategic Account Head to own a portfolio of strategic BFSI accounts and drive growth, retention, and expansion. You will collaborate with senior stakeholders across BFSI clients to understand business needs and expand LeadSquared's footprint.

You will lead consultative discussions, negotiate complex enterprise deals, and work with cross-functional teams to ensure customer success and revenue growth in a fast-paced SaaS environment.

Qualifications

• 10–15 years of experience in KAM/Strategic Account Management or Enterprise SaaS sales.
• Proven track record with large enterprise accounts and BFSI focus.
• Experience driving renewals, cross-sell and up-sell in SaaS/CRM environments.

Responsabilités

• Own a portfolio of strategic BFSI/Insurance accounts and act as the primary relationship owner.
• Develop and execute account plans focused on retention, revenue growth, and expansion.
• Build relationships with CXO, VP, Director, and other senior stakeholders across customer organizations.
• Identify whitespace opportunities and create plans to increase LeadSquared's share of business.
• Lead consultative conversations and position LeadSquared's solutions against business challenges.
• Manage complex enterprise commercial discussions, renewals, and expansion opportunities.
• Coordinate with Customer Success, Implementation, Pre-Sales, Product, and Marketing to ensure growth and satisfaction.
• Monitor account health, risks, and forecast revenue.

Connaissances

Key Account Mgmt

Enterprise Sales

SaaS Sales

BFSI Expertise

CRM/MarTech

CXO Relationships

Negotiation

Executive Communication

Strategic Partnerships

Analytical Thinking

Description du poste

One of the fastest growing SaaS companies in the CRM space, LeadSquared empowers organizations with the power of automation. More than 1700 customers with 2 lakhs+ users across the globe utilize the LeadSquared platform to automate their sales and marketing processes and run high velocity sales at scale.

We are backed by prominent investors such as Stakeboat Capital, and Gaja Capital to name a few. We are expanding rapidly and our 1300+ strong and still growing workforce is spread across India, the U.S, Middle East, ASEAN, ANZ, and South Africa.

• Among Top 50 fastest growing tech companies in India as per Deloitte Fast 50 programs
• Frost and Sullivan's 2019 Marketing Automation Company of the Year award
• Among Top 100 fastest growing companies in FT 1000: High-Growth Companies Asia-

Pacific

• Listed as Top Rates Product on G2Crowd, GetApp and TrustRadius

The Role

As a Strategic Account Head, you will own a portfolio of strategic BFSI accounts and be responsible for driving account growth, revenue expansion, retention.

You will work closely with senior business and technology stakeholders across BFSI organizations to understand their evolving business needs and identify opportunities to expand LeadSquared's footprint.

Key Responsibilities

• Own a portfolio of strategic BFSI / Insurance accounts and act as the primary relationship owner.
• Develop and execute strategic account plans focused on retention, revenue growth, expansion, cross-sell, and up-sell.
• Build strong relationships with CXO, VP, Director, Business Head, Sales, Distribution, Digital, Operations, and Technology stakeholders.
• Develop a deep understanding of customers' business objectives, organizational priorities, technology landscape, and growth plans.
• Identify whitespace opportunities within existing accounts and create a structured plan to increase LeadSquared's share of business.
• Drive account expansion by identifying opportunities across new business units, geographies, products, teams, and use cases.
• Lead consultative conversations with customers and position LeadSquared's solutions against their business challenges.
• Manage complex enterprise commercial discussions, negotiations, renewals, and expansion opportunities.
• Drive regular Business Reviews / Executive Reviews with key customers and ensure strong executive engagement.
• Partner closely with Customer Success, Implementation, Pre-Sales, Product, Support, Marketing, and Leadership teams to ensure customer satisfaction and business growth.
• Identify potential risks to account retention and proactively develop mitigation plans.
• Monitor customer adoption, engagement, commercial performance, and overall account health.
• Build strong relationships with key decision-makers and influencers to establish LeadSquared as a strategic technology partner.
• Maintain accurate account-level pipeline, forecasting, opportunity tracking, and revenue projections.
• Track BFSI industry trends, customer priorities, competitor activity, and emerging technology requirements.
• Drive customer references, case studies, testimonials, and advocacy opportunities where appropriate.
• Mentor and guide Key Account Managers / Account Managers as required.

What We’re Looking For

• 10–15 years of experience in Key Account Management, Strategic Account Management, Enterprise Sales, Client Partnerships, or SaaS Sales.
• Strong experience managing large enterprise accounts, preferably within BFSI.
• Proven track record of driving account growth, renewals, cross-sell, and up-sell.
• Strong understanding of the BFSI ecosystem, particularly Insurance.
• Experience selling or managing solutions in SaaS, CRM, MarTech, SalesTech, Customer Experience, or Enterprise Technology.
• Strong relationships with senior BFSI stakeholders and CXO-level decision-makers.
• Demonstrated ability to manage complex, multi-stakeholder enterprise accounts.
• Strong consultative selling and problem-solving skills.
• Excellent negotiation and commercial management capabilities.
• Strong executive communication, presentation, and stakeholder-management skills.
• Ability to build long-term strategic relationships while maintaining a strong focus on revenue.
• Strong analytical and business acumen with the ability to identify account-level growth opportunities.
• High ownership, execution orientation, and ability to operate in a fast-paced SaaS environment.

Why Should You Apply?

• Fast paced environment
• Accelerated Growth & Rewards
• Easily approachable management
• Work with the best minds and industry leaders