Account Manager-B2B Fintech

TechConnexions - Startup Hiring Specialists; Mumbai Suburban; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

A fast-growing fintech company is seeking an Account Manager to enhance client relationships and drive business growth. The ideal candidate will have over 3 years of experience in account management or customer success within a SaaS/PaaS environment, along with a solid understanding of the BFSI industry. This full-time position emphasizes a customer-first mindset and collaboration across teams for delivering effective solutions.

Qualifications

• 3+ years in account management, customer success, or similar role within a SaaS/PaaS company.
• Strong understanding of BFSI (Banking, Financial Services, and Insurance).
• Customer-first mindset in a fast-paced startup environment.

Responsibilities

• Build and nurture long-term strategic relationships with key clients.
• Drive renewals, upsells, and product adoption to maximize value.
• Address client concerns promptly, ensuring seamless product usage and satisfaction.
• Work with Sales, Product, and Customer Success teams to deliver tailored solutions.
• Stay updated on BFSI trends to identify opportunities for client growth.

Skills

Excellent communication

Negotiation

Problem-solving

Job description

Overview

Job Title: Account Manager-B2B fintech

Experience: 3+ years in account management, customer success, or a similar role within a SaaS/PaaS company.

Location: Gurugram/Mumbai, India

About the Role

We are looking for an Account Manager to strengthen our client relationships, drive business growth, and ensure exceptional customer success. If you have a passion for relationship management, experience in SaaS/PaaS, and an understanding of the BFSI industry, this role may be a fit.

Company

A fast-growing, VC-funded fintech product company expanding domestically and internationally. We offer AI- and Blockchain-based integrated solutions to Banks, NBFCs, Insurance, and Mutual Funds to accelerate digital transformation. Our digital onboarding solutions are widely used by BFSI customers, and we plan to launch an integrated back-office digitization solution for BFSI clients.

Key Responsibilities

• Client Relationship Management: Build and nurture long-term strategic relationships with key clients.
• Revenue Growth & Retention: Drive renewals, upsells, and product adoption to maximize value.
• Customer Success & Issue Resolution: Address client concerns promptly, ensuring seamless product usage and satisfaction.
• Cross-functional Collaboration: Work with Sales, Product, and Customer Success teams to deliver tailored solutions.
• Market & Industry Insight: Stay updated on BFSI trends to proactively identify opportunities for client growth.

What We’re Looking For

• Experience: 3+ years in account management, customer success, or a similar role within a SaaS/PaaS company.
• Industry Knowledge: Strong understanding of BFSI (Banking, Financial Services, and Insurance).
• Skills: Excellent communication, negotiation, and problem-solving abilities.
• Mindset: Customer-first approach with the ability to thrive in a fast-paced startup environment.

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Software Development, IT System Custom Software Development, and IT Services and IT Consulting