Director - Account Management

MediBuddy; Gurugram District; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

MediBuddy is hiring a Senior Account Manager in Gurugram to lead strategic account plans, drive revenue growth, and ensure high client satisfaction. You will act as the main liaison for key accounts and collaborate with cross-functional teams to deliver tailored solutions in a fast-paced, customer-centric environment.

The ideal candidate brings 8–12 years in KAM/sales, strong communication and negotiation skills, and a proven track record with enterprise clients.

Qualifications

• 8-12 years of experience in key account management, sales, or business development, preferably in B2B industry.
• Understanding of Group Insurance ecosystem is a plus.
• Proven track record of managing large enterprise accounts.
• Strong analytical and problem-solving skills.
• Excellent communication, negotiation, and presentation abilities.

Responsibilities

• Develop and execute strategic account plans for key clients to maximize revenue and satisfaction.
• Identify and capitalize on growth opportunities within existing accounts.
• Serve as primary point of contact for key accounts and ensure seamless communication.
• Drive revenue growth by upselling and cross-selling opportunities.
• Collaborate with internal teams to deliver tailored client solutions.
• Monitor market trends to identify new business opportunities.
• Build and nurture long-term relationships with stakeholders and decision-makers.
• Conduct regular business reviews and strategy sessions with clients.
• Ensure proactive engagement to address client concerns and enhance experience.
• Coordinate with sales, marketing, product, finance and operations for project execution.
• Manage contracts, SLAs, and key deliverables for assigned accounts.
• Mentor junior account managers and promote a high-performance culture.

Skills

Key account management

Enterprise sales

Strategic planning

Client relationship

Negotiation

Presentation skills

Cross-functional collaboration

Market analysis

Education

Bachelor's/Master’s in Business Administration or Marketing

Job description

This role is responsible for developing and maintaining strong relationships with strategic clients, driving

revenue growth, and ensuring customer satisfaction. This role requires a blend of strategic planning,

business development, and operational execution to optimize customer value and long-term partnerships.

The ideal candidate should have a strong background in account management, client servicing, and

business expansion within a fast-paced, customer-centric environment.

Key Responsibilities

• Develop and execute a strategic account plan for key clients to maximize revenue and customer satisfaction
• Identify and capitalize on growth opportunities within existing accounts
• Act as the primary point of contact for key accounts, ensuring seamless communication and issue
• Drive revenue growth by identifying upsell and cross-sell opportunities
• Collaborate with internal teams to create tailored solutions that address client needs
• Monitor market trends and competitor activities to identify new business opportunities
• Build and nurture long-term, trusted relationships with key stakeholders and decision-makers
• Conduct regular business reviews and strategy sessions with clients
• Ensure proactive engagement to address client concerns and enhance customer experience
• Work closely with cross-functional teams (sales, marketing, product, finance, operations) to ensure seamless execution of client projects
• Manage contracts, service-level agreements, and key deliverables for assigned accounts.
• Mentor and guide junior account managers, fostering a high-performance culture
• Contribute to the development of best practices, processes, and frameworks for key account management
• Work closely with various external stakeholders including Insurance Companies, TPA’s, Brokers etc
• Team Management and ensuring their Productivity & growth

Qualifications & Skills

• Bachelor's/Master’s degree in Business Administration, Marketing, Sales, or a related field
• 8-12 years of experience in key account management, sales, or business development, preferably in B2B industry
• Understand about Group Insurance ecosystem will be an advantage
• Proven track record of successfully managing large enterprise accounts
• Strong analytical and problem-solving skills
• Excellent communication, negotiation, and presentation abilities
• Ability to work collaboratively with internal and external stakeholders