Senior IT Support Professional

Mployee.me; Mumbai; Presencial; INR 600.000 - 900.000; Tempo integral

Resumo da vaga

Mployee.me in Mumbai (Andheri East) seeks a Senior IT Support Engineer to join our on-site team. You will handle L1/L2 support, manage user accounts, and assist with network and server administration during a 9:30 AM–6:30 PM shift (flexible start up to 10:30 AM), five days a week.

You will troubleshoot Windows, Office, VPN, printers, and connectivity; maintain assets and security, coordinate with vendors, and support end-user devices across the office.

Qualificações

• 5+ years of IT support experience
• Hands-on with Windows OS, MS Office, VPN and connectivity
• Experience with Active Directory user management
• Familiarity with basic networking (LAN/WAN, DNS, DHCP)
• Server administration and backup handling
• IT asset/inventory management awareness
• Endpoint security and device management awareness

Responsabilidades

• End-User IT Support: provide L1/L2 support for desktops, laptops, printers, scanners and peripherals.
• Active Directory and User Management: create/modify/disable accounts, reset passwords, manage groups and GPOs.
• Network and Infrastructure Support: troubleshoot LAN/WAN, Wi-Fi, VPN, and connectivity issues.
• Server and System Administration: basic admin for Windows and Linux servers, monitor health and logs.
• IT Asset and Inventory Management: maintain asset records and lifecycle from issuance to disposal.
• Endpoint Security: manage antivirus/EDR/MDM and ensure patching compliance.

Descrição da vaga

Job Title

Senior IT Support Engineer

Job Details

• Requirement; 1
• Experience: 5+
• Location: Andheri East
• Job Type: Permanent
• Work Mode: On-site (Work from Office)
• Work Schedule: 5 days a week (Monday to Friday)
• Weekends Off: Saturday and Sunday
• Shift Timings: 09:30 AM to 06:30 PM (with flexible start time, up to 10:30 AM)

Responsibilities

A. End-User IT Support

• Provide L1/L2 technical support for desktops, laptops, printers, scanners, and other IT peripherals.
• Troubleshoot Windows operating systems, Microsoft Office applications, email, VPN, and connectivity issues.
• Diagnose and resolve hardware, software, and operating system problems.
• Support employees with technical issues through tickets, email, phone, and remote support tools.
• Escalate complex issues to the appropriate teams and ensure timely resolution.

B. Active Directory and User Management

• Create, modify, disable, and manage user accounts in Active Directory.
• Manage password resets, account lockouts, group memberships, and access permissions.
• Configure and troubleshoot Group Policy Objects (GPOs).
• Manage DNS, DHCP, LDAP, and domain-joining issues.
• Support user onboarding, offboarding, and access revocation processes.

C. Network and Infrastructure Support

• Troubleshoot LAN, WAN, Wi-Fi, VPN, and internet connectivity issues.
• Support switches, routers, firewalls, access points, and network cabling.
• Configure IP addresses, DNS settings, VLAN access, and network shares as authorized.
• Monitor network and server availability and escalat[e] outages promptly.
• Coordinate with internet service providers and network vendors to resolve connectivity issues.

D. Server and System Administration

• Provide basic administration and troubleshooting for Windows and Linux servers.
• Monitor server availability, disk space, system performance, and event logs.
• Manage file shares, folder permissions, and centralized storage access.
• Support server patching, software installation, and routine maintenance.
• Assist with backup monitoring, restoration requests, and disaster recovery activities.

E. IT Asset and Inventory Management

• Maintain accurate records of laptops, desktops, monitors, printers, servers, and other IT assets.
• Update the asset management system and internal asset registers for all allocations, transfers, and returns.
• Ensure asset details are recorded before issuing equipment to employees.
• Manage laptop issuance, collection, replacement, repair, and disposal processes.
• Track warranty details, hardware lifecycle, software licenses, and AMC renewals.
• Conduct periodic physical asset verification and reconcile discrepancies.

F. Endpoint Security and Device Management

• Manage endpoint antivirus, EDR, MDM, and device compliance in coordination with the security team.
• Ensure operating systems and applications are patched regularly