Desktop Support Engineer

Clover Infotech; Mumbai, Navi Mumbai, Mumbai Suburban; On-site; INR 1,200,000 - 1,800,000; Full time

Job summary

Clover Infotech in Mumbai is seeking an Assistant Manager - Internal IT to oversee IT operations, security, and asset management. You will support end-user computing, manage access controls, and coordinate with vendors to keep systems compliant and secure.

Responsibilities include configuring Fortinet firewalls, Aruba wireless, and VPNs, while maintaining endpoint protection and SOC readiness. The role requires hands-on technical expertise and strong service delivery in a fast-paced environment.

Qualifications

• Hands-on IT operations and security experience.
• Experience with AD and M365 product suites.
• Knowledge of firewall, VPN, and endpoint security.
• Ability to manage IT assets and vendor relations within governance standards.

Responsibilities

• Manage IT infrastructure, end-user computing, network and security operations on a day-to-day basis.
• Oversee IT asset lifecycle, vendor coordination, and compliance activities.
• Configure Fortinet firewalls and Aruba wireless infrastructure; monitor SOC alerts.
• Handle user access via Active Directory and onboarding/offboarding processes.
• Provide desktop/laptop support, patching, and incident resolution within SLAs.
• Support Microsoft 365 services and VPN connectivity; ensure data security and recovery.

Skills

End User Computing

AD & M365

Fortinet Firewall

Aruba Wireless

VPN Administration

Endpoint Security

Network Troubleshooting

Vendor Management

Education

Bachelors in IT/CS or related

5-8 years IT Infrastructure experience

Tools

Active Directory

Microsoft 365

Fortinet Firewall

Aruba Wireless

Trellix Drive Encryption

Job description

Position: Assistant Manager - Internal IT

Work Location: Airoli / Andheri - Mumbai (WFO)

Job Summary

The Assistant Manager - Internal IT will be responsible for managing IT infrastructure, end-user computing services, network and security operations, IT asset lifecycle management, vendor coordination, and compliance activities. The role requires hands-on expertise in IT operations, cybersecurity, network administration, and user support to ensure smooth business operations and adherence to organizational standards.

IT Operations & User Support

• Resolve IT incidents and service requests within defined SLAs.
• Provide support for desktops, laptops, operating systems, and business applications.
• Support Microsoft 365 services including Outlook, Teams, and OneDrive.
• Troubleshoot network, VPN, printer, internet, and user connectivity issues.

Identity & Access Management

• Manage Active Directory user accounts, groups, permissions, and access requests.
• Handle user onboarding, offboarding, and access provisioning activities.
• Ensure compliance with organizational access control policies.

Network & Security Administration

• Configure and manage Fortinet firewalls, firewall policies, and VPN connectivity.
• Configure, monitor, and troubleshoot Aruba wireless infrastructure.
• Analyze SOC alerts, investigate security incidents, and implement remediation actions.
• Manage endpoint security compliance, including antivirus and EDR solutions.
• Deploy and administer Trellix Drive Encryption and maintain recovery keys.

Infrastructure & Hardware Management

• Troubleshoot desktop, laptop, and server hardware-related issues.
• Coordinate with OEMs and vendors for warranty support, repairs, and hardware replacement.
• Manage spare inventory and optimize hardware utilization.
• Track and coordinate vendor support cases until closure.

IT Asset & Vendor Management

• Manage the complete IT asset lifecycle, including procurement, allocation, reassignment, retrieval, and disposal.
• Perform secure data wiping and device preparation before redeployment.
• Conduct quarterly IT asset verification and maintain accurate inventory records.
• Coordinate with vendors for procurement, warranty claims, and support services.

Compliance & Documentation

• Ensure compliance with Quality, EOHS, and Information Security requirements.
• Maintain IT documentation, operational reports, asset records, and audit evidence.
• Support internal and external audits.

Required Skills

• End User Computing Support
• Working knowledge of AD and M365 products
• Fortinet Firewall Management
• Aruba Wireless Infrastructure
• VPN Administration & Troubleshooting
• Endpoint Security Solutions (AV/EDR)
• Network Troubleshooting (LAN/WAN/Wi-Fi)
• Vendor Management

Qualification & Experience

• Bachelors degree in information technology, Computer Science, or related field.
• 5-8 years of experience in IT Infrastructure, End User Computing, Network Administration.