Senior Front Desk & Guest Relations Executive

Office Beacon ASPL; Vadodara; On-site; INR 350,000 - 600,000; Full time

Job summary

Office Beacon ASPL in Vadodara seeks a Senior Front Desk & Guest Relations Executive to manage high-volume visitor traffic and coordinate executive hospitality for global clients from its Kalali facility.

You will oversee multi-line switchboards, security protocols, travel arrangements, conference support, and frontline staff coaching for the 12 PM to 10 PM shift, delivering premium corporate service.

Qualifications

• Bachelor's degree in hospitality, communications, business administration or related field.
• 3–7 years of front desk operations experience in a BPO/ITES/large corporate setting.
• Flawless verbal and written English; local vendor coordination in Hindi & Gujarati advantageous.

Responsibilities

• Greet high-profile international clients, corporate guests and vendors with a professional attitude.
• Manage high-volume multi-line switchboards for domestic and international calls.
• Enforce security by maintaining visitor logs, NDAs, and badge access.
• Coordinate local transport, hotel bookings, and travel itineraries for visiting leaders.
• Supervise reception area to reflect a premium corporate image.
• Handle incoming/outgoing international couriers and confidential documents.
• Manage conference rooms and video-conferencing setups for client meetings.
• Mentor reception staff and ensure smooth operations across the 12 PM to 10 PM shift.

Skills

English fluency

Hindi

Gujarati

MS Office

Education

Bachelor's degree in hospitality, communications, business administration

Tools

Visitor management software

Automated systems

Job description

Job Title: Senior Front Desk & Guest Relations Executive

Location: Kalali, Vadodara, Gujarat 390012

Shift Timing: 12:00 PM - 10:00 PM (General/Extended Corporate Shift)

A Senior Front Desk Executive in our Vadodara BPO facility manages high-volume visitor traffic, coordinates executive hospitality, and ensures professional communication between global clients, vendors, and internal operations teams.

Key Responsibilities:

Greet high-profile international clients, corporate guests, and vendors with an exceptional professional attitude.

Manage high-volume, multi-line switchboards to route domestic and international calls accurately.

Oversee strict workplace security protocols by managing visitor logs, NDAs, and biometric or RFID access badges.

Coordinate local transport, hotel bookings, and travel itinerary details for visiting global leadership teams.

Supervise the reception area, ensuring it remains clean, quiet, and reflective of a premium corporate image.

Handle incoming and outgoing international couriers, logistics, and confidential documentation.

Manage conference room bookings, video-conferencing setups, and hospitality arrangements for critical client meetings.

Mentor reception staff and coordinate seamless operations across the 12 PM to 10 PM shift.

Job Requirements & Skills:

Education: Bachelor's degree in hospitality, communications, business administration, or a related field.

Experience: 3 to 7 years in front desk operations, specifically within a BPO, ITES, or large corporate setting.

Communication: Flawless verbal and written English communication skills; proficiency in Hindi and Gujarati is highly preferred for local vendor coordination.

Tech Skills: Advanced proficiency in Microsoft Office, visitor management software, and automated systems.

Soft Skills: Outstanding multitasking, crisis management, emotional intelligence, and a polished corporate appearance.