Tele calling Executive

Swapnik India Marketing; Lucknow; On-site; INR 167,000 - 279,000; Full time

Job summary

Swapnik India Marketing in Lucknow is seeking a proactive Telecalling Executive to engage with potential customers, articulate project details, and coordinate site visits with the sales team.

You will handle inbound and outbound calls, understand customer requirements including budget, location and property preferences, and explain pricing, amenities, payment plans and offers. You will also update CRM with interactions and statuses.

Qualifications

• Experience in telecalling or customer-facing roles.
• Familiarity with CRM software to track leads.
• Strong verbal communication and active listening.

Responsibilities

• Contact prospective customers using leads assigned through the company's CRM/software.
• Handle inbound and outbound calls professionally. Understand customer requirements, including budget, location, and property preferences.
• Explain suitable projects, pricing, amenities, payment plans, offers, and other project details.
• Qualify leads based on customer interest and buying potential. Convert qualified leads into confirmed site visits.
• Handover qualified leads to the Sales team with complete customer details.
• Update customer interactions, follow-ups, and lead status in the CRM/software.

Skills

Customer engagement

Telecalling

CRM software

Tools

CRM software

Job description

• This role is ideal for someone who enjoys interacting with people and has a passion for customer engagement.
• The Telecalling Executive will connect with potential customers, explain project details, address their queries, and coordinate site visits with the sales team.

Key Responsibilities:

• Contact prospective customers using leads assigned through the company's CRM/software.
• Handle *inbound and outbound calls* professionally. Understand *customer requirements,* including budget, location, and property preferences.
• Explain suitable projects, pricing, amenities, payment plans, offers, and other project details.
• Qualify leads based on customer interest and buying potential. Convert qualified leads into confirmed site visits.
• Handover qualified leads to the Sales team with complete customer details.
• Update customer interactions, follow-ups, and lead status in the CRM/software.