Senior Executive – Order to Cash, Billing & Support

Jobtailor; Dadri; On-site; INR 400,000 - 640,000; Full time

Job summary

Jobtailor in India seeks an accounts receivable specialist to manage billing, query handling, and onshore stakeholder coordination via email and MS Teams.

You will mentor the team, train new joiners, maintain the exceptional cases database, and drive process improvements while ensuring adherence to the SOW and company policies.

Qualifications

• 2–4 years of relevant experience in Accounts Receivable, preferably in the Order to Cash domain.
• Experience performing billing and query handling.
• Strong knowledge of accounts receivable principles and concepts.
• Excellent Excel skills and proficiency with spreadsheets.
• Fluent English, both spoken and written.

Responsibilities

• Perform billing and query handling.
• Contact onshore stakeholders via email and MS Teams on a day-to-day basis.
• Act as the internal Voice of the Customer, representing customer needs and wants.
• Impart process training to all new joiners.
• Provide and accept timely feedback on process training and ensure corrective action.
• Clear the assist queue daily and provide feedback to team members.
• Mentor the team.
• Acquire new process knowledge and operate as a domain knowledge expert.
• Maintain the exceptional cases database and process updates.
• Substitute for the Assistant Manager during their absence on the floor.
• Contribute to processing as needed and ensure targets in accordance with the SOW are met.
• Work on process improvements and share best practices across the team.
• Ensure adherence to company policies and procedures.

Skills

Accounts Receivable

Order to Cash (O2C)

Billing

Query Handling

Excel/Spreadsheets

Verbal Communication

Written Communication

Mentoring

Feedback Acceptance

Stakeholder Engagement

Education

Bachelor's Degree in Commerce

Tools

MS Teams

Email

Job description

• Perform billing and query handling
• Contact onshore stakeholders via email and MS Teams on a day-to-day basis
• Act as the internal Voice of the Customer, representing customer needs and wants
• Impart process training to all new joiners
• Provide and accept timely feedback on process training and ensure corrective action
• Clear the assist queue daily and provide feedback to team members
• Mentor the team
• Acquire new process knowledge and operate as a domain knowledge expert
• Maintain the exceptional cases database and process updates
• Substitute for the Assistant Manager during their absence on the floor
• Contribute to processing as needed and ensure targets in accordance with the SOW are met
• Work on process improvements and share best practices across the team
• Ensure adherence to company policies and procedures

Requirements

• Bachelor's degree in commerce
• 2-4 years of relevant experience in Accounts Receivable, preferably in the Order to Cash (O2C) domain
• Experience performing billing and query handling
• Good knowledge of accounts receivable principles and concepts
• Strong experience with Excel/Spreadsheets
• Excellent verbal and written communication skills
• Fluent spoken and written English
• Ability to contact onshore stakeholders via email and MS Teams
• Ability to impart process training to new joiners
• Ability to provide and accept timely feedback on process training and ensure corrective action
• Ability to clear the assist queue daily
• Ability to mentor the team
• Ability to acquire new process knowledge and operate as a domain knowledge expert
• Ability to maintain an exceptional cases database and process updates
• Ability to substitute for the Assistant Manager in their absence
• Ability to contribute to processing as needed and meet targets in accordance with the SOW
• Ability to work on process improvements and share best practices
• Adherence to company policies and procedures

Core Competencies

Demonstrates expertise in Accounts Receivable and Order to Cash (O2C) processes, with strong capabilities in billing, query handling, and process training. Proficient in Excel and effective in communication with stakeholders, while maintaining adherence to company policies.

Highest-signal resume keywords

• Accounts Receivable
• Order to Cash (O2C)
• Billing and Query Handling
• Process Training
• Excel/Spreadsheets

ATS Optimization Keywords

Hard Skills

• Accounts Receivable Principles
• Billing
• Query Handling
• Process Improvement
• Data Management

Soft Skills

• Verbal Communication
• Written Communication
• Mentoring
• Feedback Acceptance
• Stakeholder Engagement

Certifications & Qualifications

• Bachelor's Degree in Commerce

Industry Keywords

• Voice of the Customer
• Exceptional Cases Database
• SOW Compliance
• Process Updates
• Best Practices

Tools & Technologies

• MS Teams
• Email