4399705-Assistant Manager

EXL; Ernakulam; On-site; INR 600,000 - 1,200,000; Full time

Job summary

EXL is seeking a Team Lead in accounting for its Ernakulam operations. The role focuses on supervising AR/Cash Application, Billing, and Disputes, while ensuring accuracy and efficiency of daily transactions.

The candidate will coach a team of executives, handle escalations, and collaborate with client teams to implement process improvements, maintain compliance, and deliver high-quality financial data. Strong communication and analytical skills are essential.

Qualifications

• Graduate/Master's in Accounting with strong AR/CJ/JE knowledge and accounting fundamentals.
• Good knowledge of AR, Cash Application, Billing, Collections and Disputes specialization.
• 4–6 years of operational experience in accounting or shared services.
• Strong Excel skills and familiarity with ERP systems are desirable.
• Excellent numerical, analytical and written/spoken communication abilities.

Responsibilities

• Assign daily work to the team and monitor completion of tasks.
• Provide coaching and feedback to improve team performance.
• Handle escalations and provide inputs on processes and systems.
• Lead QA, audits and daily/weekly/monthly reporting to the onshore team.
• Onboard new members and conduct training and feedback sessions.
• Coordinate with client teams for information and drive process improvements.
• Capture metrics, analyze trends and support business reviews with stakeholders.

Skills

Team leadership

Quality monitoring

Process improvement

Client interaction

Compliance management

Data accuracy

Coaching & mentoring

Communication skills

Education

Graduate/Master's in Accounting

Tools

Excel

ERP systems

Job description

Brief Job Description:

• Basics accounting knowledge.Sound knowledge of Cash Application, Wire, Lockbox, Manual and Auto PaymentsO2C/AR CycleUnderstanding on Suspense Accounts, Unidentified payments, Aging reportingAbility to identify inefficient/ineffective processes and develops recommendations to enhance controls and efficiency.
• Providing coaching and feedback to team members to enable them to improve their performanceHandling EscalationProvide inputs on process and system to the team

Competencies Required:

• Assign work to the team members on a daily basis
• Review daily transactions & monitor completion of work
• Team management and Transaction Monitoring
• Productivity Improvement
• Client interaction, if required at supervisory level
• Ensure compliance with internal policies and procedures, external regulations and information security standards
• Management reporting and oversight
• Leading a team of executives for checking, verifying, and validating data to ensure all details are correctly mentioned
• Driving Quality initiatives in the process to attain measurable positive results
• Create reports on a daily, weekly & monthly basis for performance review with the onshore team
• Conduct quality audits from a sample of transactions
• Onboard any new team member & complete training
• Hold regular feedback & coaching sessions with the team
• Communicate with the internal teams within the client area for any further information required for completing transactions
• Capture metrics in the process & analyze trends to take proactive measures
• Have business reviews with the clients & internal management
• Ensure the quality of the transactions is in compliance with predefined parameters
• Focus on Customer Satisfaction, rapport building, effective communication and timely resolution of Customer concerns

Skill Requirements:

Qualifications

• Graduate/Masters in Accounting
• Good accounting knowledge which includes, preparation of JE and AR knowledge(Cash Application, Billing, Collections and Disputes Specialization)
• At least 4-6
• year of operational experienceBasic Excel skills and knowledge of ERP is desiredStrong numerical skills with an attention to detailGood written and Oral communication skillsAbility to prioritize & multi-taskExhibits meticulous attention to detailExcellent problem solving & analytical skills