Order to Cash Operations Specialist

Accenture; Jaipur; On-site; INR 111,600 - 167,400; Full time

Job summary

A leading global consulting firm is seeking an Order to Cash Operations Specialist in Jaipur, India. This role involves overseeing Credit Management and Billing processes while ensuring adherence to SLAs and KPIs. The ideal candidate will have 7 to 11 years of experience and possess strong knowledge of O2C processes and be proficient in SAP ERP and MS Excel. This position requires effective team management and excellent communication skills. The firm offers a comprehensive work environment that drives performance.

Qualifications

• Strong working knowledge of Order to Cash processes.
• Hands-on experience in Collections & Credit management.
• Proficient in MS Excel, particularly with Pivot Tables and VLOOKUP.

Responsibilities

• Act as a subject matter expert for the team.
• Supervise team work and manage customer accounts.
• Communicate effectively with internal and external stakeholders.

Skills

Order to Cash processes

Collections Management

SAP ERP systems

MS Excel (Pivot Tables, VLOOKUP/XLOOKUP)

Education

Any Graduation

Job description

About The Role

Skill required: Order to Cash - Accounts Receivable Ledger Maintenance

Designation: Order to Cash Operations Specialist

Qualifications: Any Graduation

Years of Experience: 7 to 11 years

What would you do?

The Specialist – The Order to Cash (O2C) Assistant Manager will oversee and perform information within Credit Management, Collection/Incoming and Billing processes to ensure quality and accurate completion of services and key performance indicators (KPIs), as defined in the Operating Level Agreement (OLA). The role requires strong process knowledge, adherence to controls, timely delivery against SLAs, and effective coordination with internal stakeholders.

People Management – Create a positive work environment that fosters team performance, cultivate customer service culture in the team, organise and conduct regular meetings and communications with team members, coach team members to improve skills, conduct performance evaluation and reviews, train new team members, set performance objectives with direct reports, counsel on performance improvement and career development, resolve conflict with sensitivity, ensure balanced workload, assist HR in recruitment. Workload and resource management – monitor resource utilisation and allocation, identify changes to long‑term resource needs and implement appropriate actions. Financial management, budgeting and reporting – participate in strategic planning, develop and manage operational and strategic goals for Order to Cash, facilitate assimilation of new companies or markets into GBS processes during merger and acquisition initiatives, perform reporting and operational planning, develop and manage disaster recovery plan.

What are we looking for?

Functional & Technical Skills

• Strong working knowledge of Order to Cash (O2C) processes
• Hands‑on experience in Collections & Credit management
• Experience with SAP ERP systems
• Proficient in MS Excel (Pivot Tables, VLOOKUP/XLOOKUP, aging analysis)

Behavioral & Professional Skills

• Strong attention to detail and analytical skills
• Ability to work independently with limited supervision
• Effective communication with internal teams and clients
• Time management and SLA‑driven mindset
• Willingness to support 24?7 rotational shift operations as required
• Complete Work from office

Roles and Responsibilities

• Must act as a subject matter expert for the team, handle team and client queries
• Team handling experience on paper
• Good understanding of SLAs & KPIs
• Execute end‑to‑end O2C transactions in line with documented SOPs and client requirements
• Demonstrate good understanding of interdependencies between Collections & Credit Management
• Handle routine issues independently and elevate complex exceptions appropriately
• Plan, organise and supervise team work
• Manage a designated range of customer accounts
• Communicate effectively with Trade Marketing, external customers, and Commercial / Corporate Finance team
• Remain compliant with company’s credit policy & procedures
• Ensure all customer accounts are reconciled and trading limits are reviewed
• Ensure Accounts Receivable closing procedures are completed efficiently, accurately and timely
• Review reports performed by team members
• Manage team processes and more complex/sensitive activities
• Recognise and communicate potential issues/risks with team
• Ensure accuracy and completeness of service deliverables and KPIs
• Ensure documentation is always updated with accurate and complete information
• Liase with end markets & internal functional team to ensure all targets meet process excellence
• Provide support for implementation of project migration and global initiative
• Ad hoc tasks as and when required

Qualification

Any Graduation