Senior Executive

Jobtailor; Pune District; On-site; INR 240,000 - 420,000; Full time

Job summary

Jobtailor is seeking a diligent process associate in Pune to ensure transactions align with Desk Top procedures and SLA targets. You will monitor quality, enforce attendance schedules, and uphold company policies while reporting performance and seeking feedback and support from the team.

You will also support managers in resolving unresolved issues, facilitating cooperation and clarification on process-related matters. This role focuses on consistent execution and reliable operational support.

Qualifications

• Follows Desk Top Procedures and SLA targets.
• Maintains quality standards across transactions.
• Monitors performance metrics and reports.
• Ensures attendance schedules are adhered to.
• Complies with company policies and procedures.

Responsibilities

• Ensure that the process transactions are processed as per Desk Top procedures.
• Ensure that the assigned targets in accordance with SLA are met.
• Ensure that the quality of the transactions is in compliance with predefined parameters.
• Ensure adherence to established attendance schedules.
• Ensure adherence to Company Policies and Procedure AM for reporting performance, clarifying concerns, and seeking feedback and support.
• Manager resolves issues left unresolved by AM CCEs and provides support on process-related matters.

Skills

Desk Top Procedures

SLA Compliance

Quality Assurance

Team Management

Performance Reporting

Job description

• Ensure that the process transactions are processed as per Desk Top procedures


• Ensure that the assigned targets in accordance with SLA are met


• Ensure that the quality of the transactions is in compliance with predefined parameters.


• Ensure adherence to established attendance schedules


• Ensure adherence to Company Policies and Procedure AM for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.


• Manager for the purpose of settling issues left unresolved by the AM CCEs (Team Members) for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.

Requirements

• Ensure that the process transactions are processed as per Desk Top procedures


• Ensure that the assigned targets in accordance with SLA are met


• Ensure that the quality of the transactions is in compliance with predefined parameters.


• Ensure adherence to established attendance schedules


• Ensure adherence to Company Policies and Procedure AM for the purpose of reporting performance, clarifying concerns, and seeking feedback and support.


• Manager for the purpose of settling issues left unresolved by the AM CCEs (Team Members) for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required.

Core Competencies

Demonstrates strong adherence to Desk Top Procedures and SLA targets while ensuring compliance with quality parameters. Capable of managing team performance, resolving issues, and providing support in process-related matters.

Highest-signal resume keywords

• Desk Top Procedures


• SLA Compliance


• Quality Assurance


• Team Management


• Performance Reporting

ATS Optimization Keywords

Industry Keywords

• Attendance Schedules


• Company Policies


• Process Transactions


• Feedback and Support


• Issue Resolution