5089084-Assistant Manager

EXL; Dadri; On-site; INR 250,000 - 450,000; Full time

Job summary

EXL is seeking a detail-oriented professional to support end-to-end P2P processes, including Invoice Processing, Vendor management, and T&E. The role requires strong English communication, advanced Excel skills, and the ability to train new joiners.

You will engage with clients via email and MS Teams, act as the Voice of the Customer, monitor KPIs, and ensure timely feedback and corrective action. Daily queue management and compliance knowledge are essential.

Qualifications

• End-to-end P2P process expertise.
• Experience in Invoice Processing, Vendor, and T&E.
• Excellent verbal and written English communication.
• Ability to train new joiners and provide feedback.
• Meet client KPIs and provide client reports.
• Proficient with Excel and MS Teams.

Responsibilities

• Interact with customers via email and MS Teams daily.
• Serve as Voice of the Customer to represent needs.
• Train new joiners on processes and provide feedback.
• Clear assist queue daily and give team feedback.
• Escalate or clarify requests as needed.
• Prepare and present client reports as required.

Skills

P2P Process Knowledge

Invoice Processing

Vendor Management

English Communication

Excel Proficiency

MS Teams / Email Communication

Training New Joiners

KPI Achievement

Problem Solving

Tools

Excel

MS Teams

Job description

• Excellent knowledge of end-to-end P2P process.
• Should have performed Invoice Processing, Vendor, TnE with good communication skills.
• Good knowledge on account payable principle and conceptsContact with customers via email and MS Teams on a day-to-day basis.
• Act as Voice of the Customer internally to represent customer needs and wants.
• Strong experience working with Excel/Spreadsheets.
• Excellent verbal and written communication skills and is a fluent speaker/writer in English.
• To impart process training to all new joiners.
• Provide and accept on time feedback on process training and ensure timely corrective action.
• To clear the assist queue daily and provide feedback to team members.
• Compliance rules and regulations are a part of process / product knowledge.
• Tested as a part of process and product knowledge.
• Should be able to judge in case the request is to be escalated or not for further clarification.
• Knowledge of Company Wide Procedures
• Should be able to meet agreed upon KPIs as per Client, their operational definitions, and targets.
• Able to deliver on all the performance metrics.
• Client Reporting (any client systems where client reports are generated / updated)
• Speaks, writes, converses fluently and convincingly with team members / clients.
• Shows awareness of goals and standards.
• Follows through to ensure that quality and productivity standards are met.
• Cooperates, supports, and works well with others in pursuit of team goals.
• Gathers and analyses data to solve problems fast and effectively after evaluating possible options.
• Understands and aligns with the organizational targets in a flexible manner and makes plans to achieve them speedily and effectively.
• Is committed to understand customer needs and responds quickly with the best solution.