Senior Executive – Export Logistics & Customer Service (Implant paid by client)

BDP International; Delhi; On-site; INR 550,000 - 850,000; Full time

Job summary

PSA BDP is seeking a Senior Executive for Export Logistics & Customer Service to monitor export shipments daily, maintain trackers, and communicate milestones to internal teams. The role focuses on ensuring accurate invoicing, resolving billing discrepancies, and driving root-cause improvements to uphold SOPs and KPIs.

Qualifications include 3-6 years in export operations, a Bachelor's degree, and strong MS Office plus TMS proficiency.

Qualifications

• 3-6 years of experience in Export Operations, Freight Forwarding, Logistics & Supply Chain
• Post Graduation preferably in Supply Chain or Logistics by a licensed educational institution
• High standard of computer literacy with Microsoft Office applications and relevant transport management applications

Responsibilities

• Review and monitor all export shipments on day-to-day basis.
• Maintain shipment trackers and ensure timely status updates.
• Communicate shipment milestones to CSA teams and intercompany stakeholders.
• Prepare MIS reports and maintain operational records.
• Verify freight and logistics vendor invoices for accuracy.
• Identify billing discrepancies and coordinate resolution with vendors and internal teams.
• Investigate shipment-related complaints within BDP's scope of responsibility.
• Perform root cause analysis and implement corrective actions.
• Ensure adherence to SOPs, KPIs, and customer service standards.

Skills

Export Operations

Logistics & Supply Chain

MS Office

Education

Bachelor's degree

Tools

Microsoft Office

Transport Management System (TMS)

Job description

Senior Executive - Export Logistics & Customer Service (Implant paid by client) - (8777)

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Job Title

Senior Executive - Export Logistics & Customer Service (Implant paid by client)

Education

Bachelor's Degree

Location

Executive

Category

Operations

Job Type

Permanent

Job Description

About PSA BDP

PSA BDP, a member of the PSA Group, is a leading provider of globally integrated and port-centric supply chain, transportation, and logistics solutions. The company is headquartered in Philadelphia, PA, and employs more than 5,500 people worldwide.

We are a team that celebrates our unique diversity and close-knit community atmosphere. Our core values begin at the very top and span the broad reach of our global community.

We offer dynamic careers for those individuals looking to be a part of something bigger and provide unequivocal opportunities for growth within the organization.

PSA BDP serves over 5,000 customers, including some of the world's leading multinational companies within the chemical, retail & consumer, life sciences & pharmaceuticals, and electric vehicle & industrial verticals.

Job Description:

• Review and monitor all export shipments on day-to-day basis.
• Maintain shipment trackers and ensure timely status updates.
• Communicate shipment milestones to CSA teams and intercompany stakeholders.
• Prepare MIS reports and maintain operational records.
• Verify freight and logistics vendor invoices for accuracy.
• Identify billing discrepancies and coordinate resolution with vendors and internal teams.
• Investigate shipment-related complaints within BDP's scope of responsibility.
• Perform root cause analysis and implement corrective actions.
• Ensure adherence to SOPs, KPIs, and customer service standards.

Job Requirements

Experience and Qualifications

• 3-6 years of experience in Export Operations, Freight Forwarding, Logistics & Supply Chain
• Post Graduation preferably in Supply Chain or Logistics by a licensed educational institution
• High standard of c omputer literacy with Microsoft Office applications and relevant transport management applications.