Senior Executive HR

bigbasket; Bengaluru; On-site; INR 800,000 - 1,500,000; Full time

Job summary

bigbasket is seeking an experienced Employee Relations professional to handle end-to-end grievances, investigations and disciplinary proceedings in compliance with Indian labour laws and HR policies. The role requires strong investigative, analytical, documentation, and reporting skills, with excellent written and verbal communication abilities.

Responsibilities include preparing detailed reports, coordinating with legal counsel, and conducting awareness sessions for employees and managers.

Qualifications

• Law graduation is mandatory.
• 3-6 years in Employee Relations, Grievance Redressal, HR Compliance, Ethics or Labour/Employment Law.
• Strong knowledge of Indian labour laws, HR policies, statutory compliance, and employee relations.
• Strong investigation, analytical, documentation, and reporting skills.
• Excellent written and verbal communication skills.
• Strong interpersonal and conflict-resolution skills.
• Ability to handle sensitive matters with confidentiality, impartiality, and objectivity.
• Proficiency in MS Excel, Word, and PowerPoint.

Responsibilities

• Handle end-to-end employee grievances, including case registration, investigation, resolution and closure.
• Conduct impartial investigations, interviews, fact-finding, and case documentation.
• Manage employee relations and disciplinary proceedings per company policies.
• Ensure grievance and disciplinary processes comply with Indian labour laws and statutory requirements.
• Coordinate with legal counsel and internal stakeholders on employee cases.
• Investigate concerns related to unethical practices, favouritism, bias, misuse of authority, and policy violations.
• Prepare investigation reports, case summaries, recommendations and closure reports.
• Maintain confidential grievance and ethics case records.
• Prepare MIS, dashboards, and reports on grievance trends and compliance.
• Track corrective actions and ensure timely implementation and closure.
• Identify recurring concerns and recommend policy improvements.
• Conduct awareness sessions on grievance procedures and HR policies.

Skills

Investigation

Analytical thinking

Documentation

Reporting skills

Communication skills

Interpersonal skills

Conflict resolution

Confidentiality

Education

Law Graduation

Tools

MS Excel

MS Word

PowerPoint

Job description

Role & responsibilities

Handle end-to-end employee grievances, including case registration, investigation, resolution, and closure.

• Conduct impartial employee investigations, interviews, fact-finding, and case documentation.
• Manage employee relations and disciplinary proceedings in accordance with company policies.
• Ensure grievance and disciplinary processes comply with Indian labour laws, HR policies, and statutory requirements.
• Coordinate with legal counsel and internal stakeholders on employee-related cases when required.
• Investigate concerns related to unethical practices, favouritism, bias, misuse of authority, and policy violations.
• Prepare detailed investigation reports, case summaries, recommendations, and closure reports.
• Maintain confidential and accurate grievance, disciplinary, and ethics case records.
• Prepare periodic MIS, dashboards, and reports on grievance trends, case status, compliance, and ethical concerns.
• Track recommended corrective actions and ensure timely implementation and closure.
• Identify recurring employee concerns and recommend policy and process improvements.
• Conduct awareness sessions for employees and managers on grievance procedures, workplace conduct, and HR policies.

Preferred candidate profile

• Law Graduation is Mandatory.
• 3-6 years of experience in Employee Relations, Grievance Redressal, HR Compliance, Ethics, or Labour/Employment Law.
• Strong knowledge of Indian labour laws, HR policies, statutory compliance, and employee relations.
• Strong investigation, analytical, documentation, and reporting skills.
• Excellent written and verbal communication skills.
• Strong interpersonal and conflict-resolution skills.
• Ability to handle sensitive matters with confidentiality, impartiality, and objectivity.
• Proficiency in MS Excel, Word, and PowerPoint.